HR Business Partner

Job Description

Job Description

About Us
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting .

Position Summary
The HR Business Partner is responsible for delivering customized service solutions that positively impact the client's business, resulting in client retention and growth. This includes client relations, proactive consulting, and ensuring HR compliance.

Essential Duties and Responsibilities

• Deliver HR services per the Global Service Model (GSM) to HR-centric clients
• Understand client business models, HR practices, goals, and objectives
• Provide customized HR solutions (e.g., handbooks, job descriptions, onboarding, compensation plans)
• Ensure legal and regulatory HR compliance
• Conduct employee coaching, counseling, off-boarding, and reductions in force
• Recommend training via Mineral
• Document all client interactions in HRIS
• Manage complex employee relations and investigations
• Submit subpoenas/claims on time
• Act as liaison between clients and internal operations
• Lead client retention processes and coordinate issue resolution
• Train clients on payroll and reporting software
• Maintain communication with internal teams
• Track and complete team projects and initiatives
• Analyze weekly/monthly reports and client trends
• Maintain client records and ensure data integrity
• Build relationships with clients, agents, and internal staff
• Monitor service level agreements and escalate concerns
• Drive adoption of new products and services
• Communicate compliance changes to clients
• Conduct annual client deliverables reviews
• Handle administrative tasks (e.g., memos, scheduling)
• Attend trainings to stay current on HR laws and best practices
• Travel may be required for client meetings

Knowledge, Skills, and Abilities

• Strong organizational, time management, and communication skills
• Knowledge of HR best practices and employment law
• Experience in employee relations, performance management, recruitment, compensation, and benefits
• Bilingual (English/Spanish) preferred
• Adherence to KPIs and SOPs
• Change management and decision-making under pressure
• Ethical handling of confidential information
• Ability to manage multiple projects and resolve escalations
• Business acumen and root cause analysis skills
• Data analysis and prioritization under tight deadline.

Education & Experience

• Bachelor's degree in HR, Business Administration, or related field (or equivalent experience)
• 2–4 years of HR experience
• Proficiency in Microsoft Office and HRIS/payroll platforms
• PRISM and PEO experience preferred