Call Center Agent

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We are seeking a professional and customer-focused Call Center Agent to handle inbound and outbound customer calls, provide product/service information, resolve inquiries, and ensure a positive customer experience. The ideal candidate should have excellent communication skills, problem-solving abilities, and a patient, empathetic approach to customer interactions.

Key Responsibilities:

• Handle Customer Inquiries: Respond to inbound calls, emails, and chats regarding product/service questions, billing issues, complaints, and general support.
• Outbound Calls: Conduct follow-up calls, surveys, or sales calls as required.
• Problem Resolution: Identify customer needs, troubleshoot issues, and provide appropriate solutions while adhering to company policies.
• Document Interactions: Accurately log call details, customer feedback, and resolutions in the CRM system.
• Meet Performance Metrics: Achieve targets for call handling time, first-call resolution, customer satisfaction (CSAT), and quality assurance.
• Upsell/Cross-sell: Promote additional products or services when applicable.
• Escalate Complex Issues: Route unresolved concerns to the appropriate department for further assistance.
• Stay Updated: Maintain knowledge of company products, services, and policies.
• Maintain Professionalism: Ensure a courteous and professional demeanor in all interactions.

Qualifications & Skills:

• Education: High school diploma or equivalent (Bachelor's degree preferred but not required).
• Experience: Previous experience in a call center, customer service, or sales role is a plus.
• Communication Skills: Clear verbal and written communication in [required languages].
• Technical Skills: Basic computer proficiency (CRM software, Microsoft Office, etc.).
• Soft Skills:
• Active listening and empathy
• Patience and adaptability
• Strong problem-solving abilities
• Ability to work under pressure
• Availability: Willingness to work in shifts, including evenings, weekends, or holidays

Benefits:

• Competitive salary + performance incentives
• Health insurance, paid leave, retirement plans
• Career growth and training opportunities
• Positive and supportive work environment

How to Apply:

Interested candidates can apply directly through Indeed.

Job Type: Full-time

Pay: $17.00 - $23.00 per hour

Shift:

• 8 hour shift
• Day shift

Work Location: In person