Business Analyst 1 (Warren)

Description:

Single point of contact for assigned accounts, including daily interface with company subsidiaries, company North America Export Operations, Logistics, suppliers, company subject matter experts and dealers/distributors in the export markets.

Liaison with Export Operations Managers on various order-to-delivery related issues.

The focus in this position is to assist in resolving current issues, providing solutions that benefit both company and customer, and to encourage and share best practices.

Primarily responsible for tracking all orders for export markets from Order-to-Delivery (OTD)

Inform and follow up with export customers on all order entry issues, order rejects, changes to orders like options, ship to and orders cancellations (if applicable).

Responsible for tracking and updating all MVBs (Manufacturing Validation Build) status on weekly basis.

Follow up with respective teams (logistics, finance, export product managers, MVB coordinators and markets) on any changes that affect the launch of products within export markets. Highlight any issues to Export Operations Manager on a weekly basis.

Prepare manual invoices for MVBs (if needed).

Co-ordinate with DF Young on logistics and financial transactions, including; Credit & Rebill Reconsignments

Special moves (airfreight, spot buy etc…)

Generate, analyze and review weekly report on order issues with Export Operations Manager on Orders not released for production/No assignment of Target Production Weeks (TPW) Delayed TPWs Orders built and not released to logistics

Follow up with offshore plants (SGMW, SGM etc...) on any issues that hamper the follow of events from their systems to various GM's systems for both MVBs and regular production orders.

Participate in monthly calls with markets on demand submission, logistics calls along with Export Operations Manager.

Create Order Work Bench (OWB) user ids for export dealers and co-ordinate with teams to provide systems access (Vlogistics tool).

Coordinate with IT teams to resolve all export customers issues related to OWB delivery reporting.

Support logistics team on any queries on shipment by coordinating with port processors and DFY team.

Able to quickly learn and execute various ad hoc reports in GM systems like VOMS, POMS, VTIMS, Vlogistics Tool etc.

Vacation coverage for team members on critical tasks.

Must be flexible, and adaptable in handling multiple tasks.

Solution-orientated, collaborative, be able to find quick solutions individually and working with team members on critical issues.

Required Knowledge, Skills, and Competencies

High level of analytical and problem-solving skills with a focus on identifying key issues and resolving root causes.

Demonstrate relationship-building skills with the ability to interact with the customer via email and phone conversations.

Understand unique customer needs across various countries.

Ability to work independently and meet deadlines.

Proficient use of Microsoft Word, Excel and Power Point

Strong oral and written communication skills

Ability to manage multiple activities through various GM systems such as VOM / ORDER WORKBENCH, POMS,

VTIMS, BARS, V-Logistics – DF Young, GMDID, VinView (Freight Verify).

PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates : Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.