Inside Sales Representative

Job Description

Job Description

Job Title: Inside Sales Representative

Job Description

The Inside Sales Representative serves as the key link between customers, suppliers, engineers, and outside sales, ensuring that customers receive the correct parts and effective solutions for their pump-related needs. This role focuses on providing responsive customer service, diagnosing issues, coordinating with internal teams, and managing the full order process from inquiry to resolution.

Responsibilities

• Act as the primary point of contact between customers, suppliers, engineers, and outside sales for pump-related inquiries and orders.
• Monitor and manage the shared email inbox, promptly responding to customer inquiries and requests.
• Assist customers in diagnosing issues with pumps by actively listening, asking clarifying questions, and identifying likely causes.
• Collaborate closely with internal teams, including engineering and sales, to develop effective solutions to customer issues.
• Identify, order, and track the necessary parts required to repair or maintain customer pumps.
• Prepare and provide accurate quotes to customers for parts and services, ensuring all required information is captured.
• Create and send purchase orders (POs) for customer orders and ensure orders are processed accurately and efficiently.
• Follow up with customers to confirm that the provided solution and parts have resolved their issues.
• Communicate clearly and professionally with customers via email and phone to support troubleshooting and order-related questions.
• Maintain accurate records of customer interactions, orders, and follow-ups using computer systems and basic data entry.
• Provide inside sales support by assisting with account management and maintaining strong customer relationships.
• Work collaboratively with a small office team to support overall sales and customer service goals.

Essential Skills

• Strong soft skills with excellent written and verbal communication abilities.
• Proven ability to troubleshoot customer issues, particularly related to mechanical or pump-related problems.
• Strong listening skills to accurately understand customer concerns and identify appropriate solutions.
• Mechanical aptitude, including the ability to understand and interpret issues described by customers and translate them into correct parts orders.
• Proficiency with computers and basic navigation of Microsoft Office, including Outlook.
• Customer service experience with a focus on responsiveness, professionalism, and problem-solving.
• Experience in inside sales or inside sales support.
• Ability to perform accurate data entry and manage order-related information.
• Customer service–oriented mindset with a focus on building and maintaining positive relationships.
• Basic account management experience, including supporting ongoing customer needs.

Additional Skills & Qualifications

• Preferred: 2+ years of experience working in a similar retail or parts environment, such as automotive parts stores (e.g., experience comparable to Auto Zone or O'Reilly's).
• Experience working in a role that involves diagnosing mechanical issues and recommending parts or solutions.
• Familiarity with pump systems or industrial equipment is beneficial.
• Interest in long-term growth opportunities within an inside sales or customer support environment.
• Motivated by performance-based incentives, including discretionary annual bonuses based on effort and performance.

This is a Contract to Hire position based out of Oak Park, MI.

The pay range for this position is $25.00 - $31.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Oak Park,MI.

This position is anticipated to close on Jun 11, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.