Customer Account Manager

About the Company

Join one of the world's leading manufacturers of float, value-added, and fabricated glass products. We are a global organization dedicated to delivering innovative solutions and exceptional service to our customers. As part of our team, you'll contribute to meaningful projects that drive operational success and strengthen customer partnerships.

Position Overview

We are seeking a Customer Account Specialist to support and enhance our customer relationships by ensuring their needs, expectations, and orders are managed with excellence. In this role, you will troubleshoot issues, provide product insights, and work closely with our outside sales team to deliver a seamless customer experience. This is a great opportunity for someone who thrives in a fast-paced environment and enjoys problem-solving, relationship building, and operational coordination.

Key Responsibilities

• Respond to and resolve customer inquiries, issues, and complaints efficiently by partnering with internal teams.

• Provide product information and recommendations to customers and Territory Sales Managers.

• Anticipate customer needs and proactively identify potential service issues.

• Troubleshoot customer service challenges and ensure corrective actions are taken.

• Manage the complete order process, including adjustments, to ensure accuracy and on-time delivery.

• Collaborate with the sales team to identify process improvement opportunities.

• Monitor customer satisfaction levels, KPIs, and service level agreements.

• Escalate customer concerns when needed to ensure successful resolution.

• Document all customer interactions, issues, and resolutions in the CRM system.

Required Skills & Qualifications

• Customer service experience

• Ability to meet service and delivery deadlines

• Strong multitasking and prioritization skills in a fast-paced environment

• Experience working within CRM and ERP systems

• Strong verbal and written communication skills

• Effective problem-solving abilities

• Strong time management skills

Job Type & Location

This is a Contract to Hire position based out of Auburn Hills, MI.

Pay and Benefits

The pay range for this position is $24.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Auburn Hills,MI.

Application Deadline

This position is anticipated to close on Feb 26, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.