Account Manager

Job Description

Job Description

About the Opportunity

Be part of a fast-growing, innovative waste management company delivering nationwide, tech-enabled solutions—including AI-optimized routing, sustainable recycling programs, and one-call resolution—for enterprises in retail, property management, construction, hospitality, and more. We're seeking a proactive Account Manager to own client relationships, ensure top-tier service satisfaction, and drive growth through strong vendor and customer partnerships. This entry-to-mid-level role offers significant upside in a dynamic, entrepreneurial environment guided by EOS principles—where accountability, ownership, and the "right person in the right seat" fuel success. If you're mentality-driven, resilient, and excited to grow with a young, high-energy team, this is your chance to make a real impact.

Key Responsibilities

• Act as the primary day-to-day point of contact for assigned client and vendor accounts, delivering exceptional service and quick resolutions.
• Handle inbound inquiries, troubleshoot service issues (delays, exceptions), and coordinate with operations for seamless scheduling and execution.
• Onboard new customers efficiently, set up accounts in internal systems, and support sales by following up on leads, preparing quotes, and identifying upsell opportunities.
• Build and nurture long-term relationships to boost satisfaction, retention, and revenue growth.
• Maintain accurate records and contribute to continuous improvement in a fast-moving environment.

Must-Have Qualifications

• Strong communication, customer service, and problem-solving skills with a professional, proactive approach.
• Highly organized, detail-oriented, and adept at managing time/priorities in a dynamic, shifting environment.
• Proficiency with Google Workspace and/or Microsoft Office (CRM experience a plus).
• High school diploma or equivalent; college coursework/degree preferred.
• Resilient, ownership-minded mentality—ready to take initiative and thrive under pressure.

Nice-to-Have Qualifications

• Prior experience in customer service, account management, sales support, or B2B client relations (waste, logistics, or service industries a bonus).
• Bilingual in Spanish.
• Analytical skills for identifying trends and improvement opportunities.
• Familiarity with sustainability/ESG-focused services.

Compensation and Benefits

• Competitive base salary: $40,000 - $55,000, based on experience and mentality fit.
• Profit sharing (2% of profit on managed accounts) + performance incentives.
• Uncapped earning potential with significant growth as the company scales.
• Comprehensive benefits: Medical (Blue Cross Blue Shield), dental, 401(k) with 3-7% employer match (based on tenure/role), and paid time off.
• Modern office perks: Basketball hoop, ping pong, espresso bar, and collaborative vibe.

Why Join Us? We're a young, energetic team (average age ~25) in a modern, fun office that values hard work, innovation, and fun. We actively seek age diversity and welcome experienced professionals who bring maturity, stability, and fresh perspectives to balance our dynamic culture. As we grow from ~15 employees, you'll have real opportunities for leadership roles tied to your contributions and company success. Full in-office most days for team synergy, with one remote day per week for flexibility. If you're accountable, customer-focused, and eager to build something impactful in sustainable waste solutions, you'll fit right i