Customer Service Specialist

Customer Specialist – Outbound / Service Support

Employment Type: Full-Time

Schedule: Monday–Friday, 8:00 AM – 5:00 PM

Work Location: Onsite

Hours: 40 hours per week / 52 weeks per year

About the Role

We are seeking an energetic and customer-focused Customer Specialist – Outbound to support former customers through proactive outreach and service coordination. This role operates in a fast-paced environment, balances independent work with team collaboration, and requires a positive, outgoing personality.

You will support multiple locations nationwide while managing service requests, customer communication, and scheduling needs to ensure an excellent customer experience.

Key Responsibilities

• Conduct outbound calls to former customers , averaging approximately 50 calls per day
• Support 24 locations nationwide , focusing on 2–3 locations at a time
• Handle service-related requests , including some warm transfers
• Minimal inbound calls; role is primarily outbound
• Complete and manage assigned task lists accurately and efficiently

Additional Responsibilities

• Routinely monitor service tickets to ensure customers are assisted promptly
• Respond to service tickets so customers are aware their request is being addressed
• Schedule service technicians while optimizing coverage within a designated area
• Assist walk‑in customers and resolve requests immediately
• Learn and understand company products, contracts, and measurements to answer customer questions with confidence
• Maintain accurate records and clear communication across teams

What We’re Looking For

• Strong commitment to providing excellent customer service
• Comfortable working independently while collaborating within a team environment
• Willing and able to learn complex information including products, contracts, and measurements
• Outgoing, energetic, and positive personality — enthusiasm and attitude are key to success
• Strong communication and organizational skills
• Effective problem-solving abilities
• Ability to manage multiple tasks in a fast-paced environment

Qualifications

• High School Diploma or GED required
• Minimum of 1 year of professional work experience
• Previous customer service, call center, retail, inside sales, or outbound calling experience
• Experience using an auto-dialer is preferred
• Basic computer skills, including familiarity with Microsoft Office
• Comfortable handling high call volumes

Why Join Us

• Stable, full-time position with consistent hours
• Team-oriented environment with strong support
• Opportunity to develop product knowledge and customer service expertise
• Fast-paced role ideal for energetic, motivated professionals

Experience Level

Entry Level

This is a Contract to Hire position based out of TROY, MI.

The pay range for this position is $17.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in TROY,MI.

This position is anticipated to close on Feb 9, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.