Client Account Executive

JOB TITLE: Client Account Executive– West Coast

LOCATION: Sterling Heights, office based

WORKING HOURS: 7am - 4.30pm

About Pineapple

Pineapple is a global leader in designing innovative furniture solutions for challenging environments. Founded in 1975 as a family-run business, we now operate worldwide with offices in the UK, France, Germany, and the USA, employing over 200 people globally.

We design furniture that supports calm, safety, and wellbeing—combining functionality, sustainability, and great design.

About the role

As the Client Account Executive, you will play a key role in supporting our USA-based sales team while taking full ownership of your responsibilities. This position offers an exciting opportunity to contribute to the growth of our business and make a meaningful impact.

You will excel at collaborating with Area Sales Representatives to cultivate and maintain strong relationships with key customers and prospects. Your ability to identify client needs and secure new business opportunities will be instrumental in driving our growth goals, both by nurturing existing partnerships and establishing new ones.

You will primarily work remotely, but must be located within reasonable distance of our new Greater Los Angeles showroom in order to occasionally meet customers and provide in-person tours.

What you'll be doing

• Develop relationships with key customers via email and telephone to establish a rapport and set up meetings as required for Sales Reps.
• Proactively generate new business & generate leads through outbound sales calls to prospective customers.
• Spend four hours minimum on the phone, two hours in the morning, two hours in the afternoon.
• Make contact with potential customers through calling, direct mails and email marketing campaigns.
• Understand our product ranges, apply to the needs of the customer and respond efficiently with a plan on how to meet these needs with our furniture in mind.
• Qualify leads and take them through the sales process.
• Collaborate with the Area Sales Manager on larger opportunities.
• Prepare customised quotes to prospective and existing customers.
• Research and identify new business opportunities, such as growth areas, trends etc.
• Research and seek out the appropriate contact within an organisation.
• Consistent and detailed use of CRM system to track and manage all sales activities and pipeline opportunities.
• Attending meetings and exhibitions when appropriate.
• Attend the showroom 2–3 times per month to meet prospective customers and present our products in person.
• Research and identify new business opportunities, such as growth areas, trends etc.
• Research and seek out the appropriate contact within an organisation.
• Attend training once a quarter in our Michigan office.
• Cover for team members as and when required with administrative support tasks.
• Other adhoc tasks or projects to support the wider team as directed.

Requirements

What we're looking for

• A strong background in sales / business development / account management and developing strong customer relationships, with a proven track record of meeting sales quotas, preferably via phone.
• You thrive under pressure and excel at meeting tight deadlines and achieving KPIs.
• Confident in making proactive outbound calls.
• To be proactive at all times not just reactive.
• Have a persuasive nature and strong negotiation skills.
• Ability to prioritise urgent and important work over non urgent or important tasks.
• Confident, approachable and happy to turn your hand to anything required.
• Hardworking, conscientious and take pride in your work
• Excellent written and verbal communication skills.
• You embody our company people values:
• Teamwork - Collaborate effectively with humility, appreciating and integrating individual skills and perspectives to achieve collective goals.
• Committed - Dedicate yourself fully to your role, going above and beyond with self-motivation and loyalty to achieve individual, team, and company goals.
• Ownership - Take full responsibility for your work, performance, and conduct, acting with integrity, staying organised, and learning from feedback and mistakes.
• Positive - Approach tasks with optimism and innovation, viewing challenges as opportunities, and bringing energy and enthusiasm to inspire and motivate others.
• Responsive - React quickly and effectively to needs and feedback, prioritising tasks with urgency, embracing change, and maintaining a proactive approach.

Benefits

What we offer you

• Competitive Compensation (base salary + commission - after passed probation)
• 401K
• Healthcare (100% company paid)
• 15 days PTO + local public holidays
• An extra day’s leave for your birthday
• All new starters, we'll plant a tree in your honour. We currently have trees planted in the UK, Tanzania, Uganda, Kenya, and Madagascar
• Team socials and events
• Monthly pizza Friday
• Employee referrals bonus scheme

We are an equal opportunities employer, We welcome applications from all suitably qualified persons.

Agencies we know where you are if we need any support, thank you for your interest in working with P;ineapple.