Customer support specialist

Who We Are: At UKC, we believe that dogs make a difference by being the best partners in the field, on the job, and in competition. Since 1898, we have been dedicated to supporting "Dogs That Do More" by providing valuable resources to dog owners and breeders. With over 18,000 licensed events annually, we celebrate the incredible bond between dogs and their humans, fostering excellence in every aspect of the sporting dog community.

About the Role: We are looking for a Customer Support Specialist to join our team and provide top-tier service to our valued customers. In this role, you will be the voice of UKC, assisting customers via phone, email, and online chat. You’ll have the opportunity to work in a fast-paced, dog-loving environment, helping customers navigate our services with professionalism and care.

This is a full-time, in-office position located in Kalamazoo, Michigan, M-F 10:30 a.m. – 7:00 p.m. ET. *Training hours for the 1st few weeks - 8:30 a.m.- 5:00 p.m. ET.

What You’ll Do:

• Engage with Customers: Be the first point of contact for customer inquiries, providing timely and professional assistance
• Become a Product Expert: Develop in-depth knowledge of UKC’s services to confidently guide customers through processes and answer their questions
• Solve Problems: Assess customer needs, process orders, and troubleshoot issues to ensure customer satisfaction
• Maintain Accuracy: Keep detailed and organized records through data entry and order processing tasks

What We’re Looking For:

• Outstanding communication skills: You can articulate responses clearly and professionally, both in writing and over the phone
• Problem-solving mindset: You handle customer concerns with patience, professionalism, and efficiency.
• Tech-savviness: You’re comfortable using MS Outlook, Word, and Excel. Experience with Zendesk or similar platforms is a plus
• Strong multitasking ability: You thrive in a fast-paced office setting and can manage multiple tasks at once
• Reliable and committed: You can consistently commute to our Kalamazoo office and excel in an in-office role

Why Join UKC?

• Competitive Benefits Package: Medical, dental, vision, life insurance, and Aflac plans available
• 401(k) with Company Match: We invest in your future
• Paid Time Off & Holidays: Enjoy work-life balance from day one
• Growth Opportunities: We support professional development and career advancement
• Passionate Work Environment: Be part of a team that celebrates the incredible bond between dogs and their humans!

Ready to Apply? If you enjoy helping people and thrive in a customer-focused role, we’d love to hear from you! Apply here or send your resume to [email protected] and join us in celebrating Dogs That Do More.

At UKC, we’re more than a workplace, we’re a community. Come be a part of something special!

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person