Customer Service Representative

Join our dynamic team as a Customer Service Representative, where you will play a crucial role in ensuring customer satisfaction while supporting our sales and lawn care and landscape services. Our company prides itself on delivering exceptional service and building strong relationships with our clients. We offer a supportive work environment with opportunities for growth and development. If you are passionate about helping others and thrive in a fast-paced setting, this is the perfect opportunity for you.

Responsibilities

• Handle incoming customer inquiries via phone, email, chat, or in-person, providing prompt and accurate information.
• Listen to customers’ needs and concerns, and provide tailored solutions to meet their requirements.
• Maintain a high level of professionalism and patience with customers at all times.
• Resolve customer complaints and issues in a timely and efficient manner, aiming for first-call resolution.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Follow up with customers to ensure their issues are resolved and that they are satisfied with the outcome.
• Participate in ongoing training to enhance product knowledge and sales skills.
• Build and maintain strong, long-lasting customer relationships.
• Record customer interactions and transactions in the CRM system, ensuring all data is accurate and up-to-date.
• Use customer feedback to identify areas for improvement in services, staff, and processes.
• Prepare and submit regular reports on sales performance, customer feedback, and trends.
• Provide insights and suggestions to improve sales techniques and customer satisfaction.

Qualifications

• High school diploma or equivalent; a Bachelor’s degree in Business, Marketing, or a related field is a plus.
• 2 years of experience in customer service, sales, or a related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Salesmanship
• Customer-Centric Approach
• Active Listening
• Negotiation Skills
• Adaptability
• Time Management

Benefits

• Personal Time Off: 16 hours paid – After 90 Days
• Vacation: 40 hours paid- After 1 year
• Holiday Pay: After 90 days – Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, New Years Day.
• Simple IRA: up to 3% match
• Health Insurance Benefits: employee premium contribution (1/2 of employee monthly premium)
• Supplementary Insurance Available: Aflac pre-taxed