Customer Service Representative

Job Description

Job Description

Axios Recruitment is looking for a Customer Service Representative located in Greenville, MI. This position is temporary with the potential to go permanent in 3-4 months based on performance. Compensation starting at $20/hour.

Basic Function : To process and support customer needs and fulfillment and support existing sales channels.

Essential Responsibilities

• Assist in processing unit orders and entering customer orders into ERP system.
• Adhere to the Customer Service order processing guidelines.
• Respond and Assist customers with customer service inquiries promptly.
• Deal with customers via emails, over the phone.
• Provide sales information to customers and distributors.
• Help to create customer satisfaction with prompt & accurate responses to their inquiries.
• Coordinate with the internal department to find solutions and resolve matters.
• Manage proper lead times and tracking of orders.
• Provides support to the department in a call center environment by working on special projects, management, etc.
• Performs other duties as assigned.

Qualifications

• 3 years of experience in Customer Service (Call Center environment preferred).
• Associate Degree minimum in Business related field. (preferred)
• Minimum of 2 years of Order Entry or Administrative experience.
• Experience with an ERP system or similar for entering orders, accessing technical information, locating service providers and tracking warranty.

Additional Skills

• Active Listening skills, giving full attention to what other people are saying.
• Patience with taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Ability to articulate with others positively to convey information effectively.
• Work within a call center team environment, objectively reaching team goals.
• Should have patience and composure when communicating with the customer.
• Strive for continuous improvement in customer service and company goals.
• Strong computer skills proficient with Microsoft Office.
• Ability to work shifts and hours mandated by management and to pass a drug screen.

Job Types: Contract, Temporary

Company Description

AXIOS Professional Recruitment. is an Employee Stock Option Plan (ESOP), a privately held organization headquartered in Grand Rapids, Michigan. As an independent, 100% employee-owned company, our team takes a personal interest in your success, listens to your needs, and forms a comprehensive plan to attract, retain, and develop your people.

As an ESOP, AXIOS Professional Recruitment believes that our employees are empowered to innovate, collaborate, and serve clients using better, smarter methods. According to national studies, ESOP companies have proven to be agile, efficient organizations with employee-owners who think about clients’ future as their own.

Becoming part of the AXIOS HR team offers a unique opportunity for individuals up to the challenge. Built on shared core values of excellence, honesty, respect, open communication, empowerment, professional growth, and innovation, the unity of the AXIOS HR culture shines through in everything we undertake.

AXIOS Professional Recruitment team members are encouraged to continuously pursue personal growth opportunities and are allocated set hours to give back to community-related causes. Our Active AXIOS initiative supports participation in local fitness events and ensures that team members balance work responsibilities with personal health. Additionally, regular group outings and retreats foster collaboration and transparency.

Company Description

AXIOS Professional Recruitment. is an Employee Stock Option Plan (ESOP), a privately held organization headquartered in Grand Rapids, Michigan. As an independent, 100% employee-owned company, our team takes a personal interest in your success, listens to your needs, and forms a comprehensive plan to attract, retain, and develop your people.\r\n\r\nAs an ESOP, AXIOS Professional Recruitment believes that our employees are empowered to innovate, collaborate, and serve clients using better, smarter methods. According to national studies, ESOP companies have proven to be agile, efficient organizations with employee-owners who think about clients’ future as their own.\r\n\r\nBecoming part of the AXIOS HR team offers a unique opportunity for individuals up to the challenge. Built on shared core values of excellence, honesty, respect, open communication, empowerment, professional growth, and innovation, the unity of the AXIOS HR culture shines through in everything we undertake.\r\n\r\nAXIOS Professional Recruitment team members are encouraged to continuously pursue personal growth opportunities and are allocated set hours to give back to community-related causes. Our Active AXIOS initiative supports participation in local fitness events and ensures that team members balance work responsibilities with personal health. Additionally, regular group outings and retreats foster collaboration and transparency.