Mortgage Customer Service Representative

Job Description

Job Description

Description

English $17. Bilingual in Spanish $18.50.

Mortgage Servicing Class - 10/29 Start Date

First 30 days fully on-site for training. Training Schedule is 9:30am to 6pm

10:30am to 7pm or 11:30am to 8pm hybrid after training. Hybrid schedule is based off of meeting adherence, quality and attendance expectations

***NO TIME OFF IN FIRST 6 WEEKS!***

Responsibilities:

• Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call.

• This person will be responsible for handling inbound calls pertaining to insurance servicing questions.

• Will receive questions from borrowers, insurance agents and financial institutions.

• The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.

• Majority of calls will be in regards to payment and/or coverage questions.

• The CSR must be able to multi-task between various systems to research and document the phone calls.

• The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.

• Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.

Skills

customer service, call center, data entry, mortgage, insurance, flagstar bank, united wholesale mortgage, UWM, rocket mortgage, teleperformance, dialog direct, concentrix, macys, starbucks, target, publix

Top Skills Details

customer service,call center,data entry

Additional Skills & Qualifications

***TESTING: Basic Computer Literacy (70% is passing) One Minute Typing Test (35 WPM is Passing)***

MUST HAVE:

• At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin experience - NOT just retail or food service)

• Efficient in using a windows PC computer and navigating their software system (super easy to learn)

• typing: at least 35 WPM

• Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)

• **internet connection** - will be required to train remote and work remote.

• Reliable transportation

NICE TO HAVE:

• 2+ years of call center experience

• Insurance or mortgage bgc

DQ'S:

• No relevant recent experience of call center or Admin

• No active internet connection (Unless they are willing to be completing in office)

• Unable to work in the office

• Poor communication skills (includes tone of voice)

• Needing time off in first 4 weeks

Experience Level

Entry Level

#priorityeast

Pay and Benefits

The pay range for this position is $17.00 - $18.50/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Troy,MI.

Application Deadline

This position is anticipated to close on Oct 30, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.