Automotive Pre-Owned Sales Consultant - Ann Arbor, Michigan, United States

Job Description:

AUTOMOTIVE PRE-OWNED SALES CONSULTANT

Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!

ACCEPTING WALK IN INTERVIEWS DURING SALES BUSINESS HOURS.

NO EXPIERENCE NECESSARY

THE POSITION: The Pre-Owned Vehicle Salesperson is directly responsible for selling used vehicles meeting gross profit, volume and customer satisfaction standards. Must present a professional appearance.

THE PERKS:

• Competitive Compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

Skills & Qualifications:

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.

Education and Experience:

• High School Diploma or GED
• Valid driver’s license and satisfactory Motor Vehicle Report (MVR) are required.

Essential Duties & Responsibilities:

• Determine each customer’s vehicle needs by asking pertinent questions and carefully listening.
• Demonstrate used vehicles, including test drives.
• Know the incoming inventory to include features, accessories, etc. and how they benefit customers.
• Deliver used vehicles to customers. Ensure the customer understands the vehicle’s operating features, warranty and maintenance schedule while laying the foundation for customer loyalty.
• Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction. Review with the Used Vehicle Sales Manager monthly objectives, weekly activities, and daily planned activities.
• Understand the terminology of the automobile business and be informed on technological changes in the products and be able to communicate to customers.
• Know and understand the federal, state, and local laws which govern retail auto sales.
• Introduce customers to Service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the Service department.
• Report any vehicle lot damage or any problems with a vehicle to the Sales Manager immediately. Complete all training as directed by supervisor.
• Follow policies and procedures as set forth in Employee Handbook.
• Any other duties as assigned.

Physical Requirements:

• While performing the duties of this job, the employee is frequently exposed to outside weather conditions.
• Occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• Regularly required to stand, talk, and hear.
• Frequently is required to walk and sit.
• Is potentially exposed to exhaust fumes or other airborne particles.
• Occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.

THE COMPANY:

Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it’s not just what you get, it’s how you feel. Visit www.familydeal.com for additional details.

Our Mission:To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience.

Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion.

LaFontaine Automotive Group is an equal opportunity employer.

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