Customer Service Specialist

Job Description

Job Description

The POWER of a CAREER!

At Northpointe Bank, we believe your career should empower you — to grow, contribute, and find purpose. We’re hiring a Customer Service Specialist to join our Banking team. This is a high-impact role focused on providing an outstanding customer experience across multiple channels, ensuring first-call resolution, and helping clients understand and utilize our products and services.

If you are someone who thrives in fast-paced environments, enjoys helping others, and excels at solving problems with empathy and professionalism, this could be your perfect fit.

What You’ll Do:

• Deliver professional, courteous, and solutions-driven support via phone, email, and live chat
• Resolve customer concerns efficiently and accurately at first contact
• Educate customers on Northpointe Bank products and services
• Promote client retention and satisfaction through proactive problem-solving
• Accurately process customer requests and update banking systems
• Identify cross-sell or up-sell opportunities based on client needs
• Maintain confidentiality and adhere to all compliance standards

What You Bring:

• High school diploma or equivalent (required)
• 1+ year of customer service experience preferred
• Experience in banking, financial services, or a call center is a plus
• Strong problem-solving skills and ability to manage multiple tasks
• Proficiency in Microsoft Word, Excel, Outlook
• Excellent written and verbal communication skills
• Ability to work both independently and as part of a team
• Experience in cross-selling or promoting financial products is a bonus

Why Join Northpointe?

We are a collaborative environment, offer competitive benefits, and a culture centered on growth, service, and accountability. At Northpointe, your ideas matter — and your work makes a difference.

Our Hiring Philosophy

Northpointe Bank recognizes that the quality of our people is the foundation for our success. Attracting individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

It is the policy of Northpointe Bank and its subsidiaries to provide equal employment opportunities (EEO) to all persons regardless of age, race, sex, religion, national origin, handicap, marital status, or other attributes not pertinent to the job requirements. This policy reflects our practice of making all employment decisions, from recruitment to promotions, based on an individual's qualifications without discrimination on any basis.

Benefit Information

• Medical
• Dental
• Vision
• Life, LTD, & AD&D
• Dependent Care Spending Plan (DCSA)
• Employer Stock Ownership Plan with 401(k) feature and company match
• Complimentary Banking Services
• Tuition Assistance

Ready to Apply?

Join a team where your work makes a difference. At Northpointe Bank, this is more than a job — it’s the POWER of a CAREER .

AA - EOE