Director, Information Technology

Director, Information Technology

Remote | Confidential Business Bank

A confidential business bank is seeking an experienced Director, Information Technology to lead the banks technology operations, core banking systems, cybersecurity posture, and IT governance. This role is responsible for ensuring secure, compliant, and efficient technology services while supporting business growth and regulatory expectations.

The Director, Information Technology serves as a strategic and operational leader, working closely with bank leadership, vendors, auditors, and regulators. This is a fully remote position .

Key Responsibilities

Core Banking & Enterprise Systems

• Serve as the designated administrator for the banks core processing system (Fiserv).

• Manage user access, including setup, modification, deletion, and periodic access reviews.

• Provide system support and guidance to internal users.

• Coordinate system updates, specification changes, and integrations with other applications.

• Lead implementation, deployment, and training for new products and system enhancements.

• Process rate changes and maintain accurate product configurations.

• Update, create, and maintain product specifications.

• Manage BPM system updates and changes.

• Serve as administrator for WC3 statement services and backup administrator for WireXchange.

• Manage service point notices, publications, and Client 360 functionality.

• Participate in disaster recovery planning, testing, and training related to core systems.

IT Governance, Security & Operations

• Oversee all IT policies, procedures, and risk assessments.

• Chair the IT Steering Committee, including meeting coordination, agenda development, and reporting.

• Develop and maintain the banks IT strategic plan.

• Design and implement IT and cybersecurity training programs for staff.

• Manage user provisioning and access controls.

• Oversee procurement, replacement, and tracking of IT equipment.

• Lead Business Continuity and Disaster Recovery planning, testing, and staff training.

• Manage annual staff policy acknowledgements (BYOD, Acceptable Use, IT Plan).

• Prepare and present the annual GLBA report.

• Respond to cybersecurity events, including incident management, documentation, and reporting.

• Administer KnowBe4 security awareness training and testing programs.

• Manage IT audits and regulatory examinations; coordinate responses and remediation efforts.

• Maintain audit tracking and issue resolution reporting.

• Develop and deliver IT and cybersecurity training for the Board of Directors.

• Oversee additional technology systems and applications used by the bank.

BankOnIT (BOIT) Relationship Management

• Serve as the primary contact and system administrator for BankOnIT.

• Review system controls and reports to meet policy and regulatory requirements.

• Maintain task reporting within Finito.

• Communicate relevant updates and initiatives to bank staff.

• Coordinate annual board training in partnership with BankOnIT.

• Initiate and manage support tickets, serving as the central point of coordination with BOIT.

Vendor Management

• Manage the banks vendor management program in accordance with regulatory guidance.

• Maintain and update the Vendor Management Policy.

• Coordinate with internal stakeholders and vendors regarding contracts, performance, and risk management.

Qualifications

• Proven experience leading IT operations within a financial institution.

• Hands-on experience with core banking systems (Fiserv required).

• Strong knowledge of banking regulations related to IT, cybersecurity, GLBA, and vendor management.

• Experience managing IT audits, regulatory exams, and risk assessments.

• Ability to work independently in a remote environment while supporting a regulated organization.

• Strong communication and leadership skills, including interaction with executive leadership, board members, auditors, and vendors.