Customer Care Coordinator
-Coordinate with the warehouse to stage jobs and ensure proper documentation is in place.
-Monitor installer submissions, ensuring job completion paperwork and photos are accurate and complete.
-Upload job completion photos and submit all required paperwork for processing.
-Manage thank-you emails and maintain a monthly reporting spreadsheet. Customer Service & Communication: -Address customer inquiries regarding warranties, company policies, and promotions.
-Resolve customer complaints via phone, email, mail, or social media channels.
-Serve as the first point of contact and represent the company professionally. Administrative Support: -Scan, file, and maintain accurate records in the system.
-Provide general information and assistance to customers.
-Perform other administrative tasks as assigned. Benefits -Atlas Offers PTO/Medical/Dental/Vision/STD/LTD/Life Insurance and 401k with full-time employment.
-Flexible Schedule
-On the job training
-Referral program Job Type: Full-time Salary: $18.00 /hour Shift:
-Day shift
-Evening shift
-Morning shift Must be willing to undergo a background check, in accordance with local laws/regulations. Experience:
-Construction Customer Service: 1 year (Preferred) License/Certification:
-Driver's License? (Required) Ability to Commute:
-Whitmore Lake, MI 48189 (Required) Work Location: In person
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