After Sales Coordinator

Job Description

Job Description

ESSENTIAL ROLES AND RESPONSIBILITIES:

• Support After Sales Engineer in service orders, logistics and warehousing of service packs
• Use internal systems (MES, OWMS, SAP, AS4, etc) to manage on inventory, create ASNs, complete the orders and sale for packs, etc.
• Coordinate the warehouse area for service packs
• Shipping and receiving of service/warranty packs
• Shipping After Sales inventory between buildings
• Inventory control of service storage area
• Conduct dock audit on packs to be shipped
• Monitor demand and maintain inventory of service parts
• Monitor the inventory of service parts in multiple warehouse locations
• Prepare service parts for shipments and organize the shipping of the parts
• Develop, monitor, and report on After Sales KPIs
• Develop shipping procedures, monitor, and train the team to following them
• Perform other duties necessary to support the Customer Quality group and Samsung SDI

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REQUIREMENTS:

• Bachelor of Science Degree
• Self motivated and close attention to details
• Proficient with Microsoft Excel, Word, Outlook, and PowerPoint
• 5+ years experience in logistics including shipping internationally
• Experience in shipping hazardous materials
• Strong communication and interpersonal skills
• Good leadership and team working skills
• Independent, systematic and process-oriented work, high operational readiness and sense of responsibility
• Experience driving forklift

PREFERRED SKILLS:

• Working Level Knowledge of:
  • Health and Safety Challenges with a Production Environment
  • KPI Creation, Implementation, and Monitoring
  • LPA
  • MES Systems
  • 5S
• Highly Organized and Detail Oriented.
• Ability to stand, walk, carry light objects, handle or feel parts, reach with hands and arms.

INTERNAL TRAINING REQUIREMENTS:

• Quality Policy

• Health & Safety Orientation

• Quality Objectives

• New Hire or New Position Orientation

• Environmental Policy Statement

• Samsung Philosophy and Values

QUALITY ASSURANCE REQUIREMENTS:

• Comply with requirements of the Integrated Management System, in accordance with ISO 9001:2015, ISO 14001, and ISO 45001.
• Identify concerns and initiate corrective actions (through verification) relating to product, process and quality systems
• Initiate preventative and continuous improvement actions relating to product, process and quality systems
• Knowledge of Customer Specific Requirements, and/or where to locate them.

HEALTH & SAFETY REQUIREMENTS:

• Follow safe work procedures established by the Company; and follow the OH&S directions of the head of your department or supervisor
• Use of appropriate personal protective equipment (PPE) and safety systems
• Where PPE is required to control exposure to hazards in the workplace, wear and maintain the PPE as directed, as indicated in a risk assessment, or as required in OH&S procedures
• Use other safety and emergency equipment provided in the workplace as directed or as required in OH&S procedures
• Assist with the preparation of risk assessments
• Before commencing work or research, a risk assessment should be conducted to identify, assess and control the hazards associated with the work or research. This should be conducted in conjunction with other relevant staff, researchers and the supervisor
• Report OH&S problems
• Report workplace hazards to the supervisor as soon as possible after they occur
• Report injury or illness arising from workplace activities using the incident/injury reporting system as soon as possible after the incident

• Lead incident investigations and implement corrective actions
• Complete monthly H&S inspections