Customer Care Coordinator (Part Time)
- Conduct inbound and outbound calls with customers and internal staff, prioritizing exceptional customer care.
- Share our services and illuminate how they can transform the challenges customers face in their homes.
- Arrange and schedule installation and service appointments for our dedicated sales and service teams.
- Accurately document discussions, including notes and pictures related to our customers' needs.
- Excellent interpersonal communication skills, demonstrated through strong customer service experience (minimum of 2 years of call center experience required).
- Proven history of customer service at the same company.
- Driven and self-starter mentality with a willingness to do whatever it takes to achieve goals.
- A combination of education and experience that shows a proven track record in this field.
- Enjoys working in a high-pressure, fast-paced environment.
- Experience in CRM systems, handling logistics, scheduling, and managing calendars.
- A positive and thriving work culture – Ayers Basement Systems was named a Top Workplace in Michigan in 2023 and 2024.
- No cold calling – all leads are provided to you.
- A starting hourly rate of $20-24 per hour
- A set schedule within our business hours - Monday – Thursday (7:30am-7pm) and Friday (7:30am-5pm)
- Ability to pass a pre-employment background check and drug screening.
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