Director of Operations

Job Description

Job Description

Director of Operations

As a key member of the leadership team, the Director of Manufacturing Operations is responsible for supporting and driving operational excellence. By managing and overseeing all day-to-day aspects of manufacturing operations, including production planning, quality control, supply chain management and facilities, this role will ensure products are manufactured to the highest quality standards, delivered on time, and that manufacturing processes are efficient, cost-effective, and scalable to support the company's continued growth. The Director of Manufacturing Operations will also work closely with the management team to develop and implement strategies that will drive growth of the company and achieve the desired production outcomes.

Responsibilities:

• Provide direction and leadership and foster a culture of continuous improvement, innovation, and teamwork across the Manufacturing, Sourcing, Quality and Facilities departments in a manner that maintains and increases morale, skills, proficiencies, and productivity.
• Establish strategic direction, performance metrics, standards, and measurements for effectively managing performance of each functional department and manufacturing operations overall.
• Identify and respond to trends in the marketplace, anticipating and applying strategies to be ahead of the cost and quality curve.
• Oversee and manage the entire production process - from the procurement of raw materials to finished products - to ensure that quality standards are met, and products are delivered on time and within budget.
• Plan and execute a best-in-class supply chain to ensure on-time delivery of materials, appropriate levels of inventory and turns, optimal supplier quality, and minimized cost.
• Monitor and analyze production data to identify trends, areas for improvement, and potential bottlenecks in the production process.
• Accountable for developing and implementing policies and procedures that enable the organization to maintain and enhance its competitive stance and profitability of its operations.
• Oversee and ensure all production and quality equipment is maintained, serviced, and calibrated to the required standards.
• Continuously model safe working habits; actively participate in ensuring a safe, clean, and orderly work environment; advise and coach where necessary, and ensure compliance with all safety, health, and environmental regulations and standards.
• Support excellent customer service by aligning production processes with customer service needs.
• Utilize data from the ERP system and other sources to create communication and decision-making tools that drive operational performance, customer focus, and a sense of urgency.
• Effectively manage the operations budget by practicing solid fiscal responsibility.
• Support the sales & operations (S&OP) process by planning manufacturing capacity that ensures on time and efficient product delivery and cost-effective management of inventory levels.
• Work with the technical team on new products to ensure design for manufacture.
• Participate in the development and execution of business plans based on company objectives.
• Actively participate in hiring, training, discipline and termination of department managers and respective staff as required.
• Conduct timely and constructive performance evaluations focused on developing skills and proficiencies.
• Work with President and Human Resources to develop succession plans and implement necessary training.
• Project a positive image of the organization to employees, customers, industry, and community.
• Protect the organization’s value by keeping information confidential and by complying with all quality policies, procedures, and work instructions for this position.

Qualifications:

• BS/BA in Engineering, Business Management or related field.
• 10+ years previous operations, service, project management and/or business development experience with progressively more responsibility and a track record of results.
• Strong leadership skills and experience managing teams in a dynamic production environment.
• Knowledge of Lean Manufacturing, Six Sigma, and other production management methodologies.
• High level of proficiency in Microsoft Office Suite.
• Experience with MRP/ERP.
• International and intercultural experience and sensitivity desired.
• Ability to travel, both domestic and international (~10%).
• Highly motivated and possess vision and enthusiasm.
• Strong mechanical acumen with the ability to keep it simple.
• Experience collaborating as part of a leadership team, with an acute understanding of business strategy, performance execution, and the ability to exhibit and maintain company Core Values.
• Superior managerial, leadership and diplomacy skills; willing to consider other points of view.
• Communicate in an open and honest way that quickly builds trust and respect.
• Excellent written and verbal communication and interpersonal skills.
• Ability to manage multiple assignments, set priorities, and drive to exceed targets.
• Strong analytical, critical thinking, decision making and problem solving skills.
• Excellent organization skills with attention to detail.
• Self-motivated, self-starter with high energy and capable of personal goal setting, time management and remaining flexible to changing work priorities.
• Demonstrated ability to make critical decisions while following company practices with the ability to make timely decisions and exhibit sound and accurate judgment.