Client Service Supervisor
- Maintain elements of the assigned clients' files, and all related paperwork.
- Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
- Assigns homecare aides based on the client's overall needs and Plan of Care.
- Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team.
- Proactively communicates schedules and changes with clients, home care aides, referral sources, and management.
- Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties.
- Prepares and submits routine departmental reports as required.
- Records and maintains accurate documentation of the client's condition and overall service.
- Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships.
- Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
- Provides education and coaching on changes to a client's Plan of Care.
- Maintains positive working relationships with clients, homecare aides and referral sources.
- Ensures compliance with local, state and federal laws as well as with Company policies and procedures.
- Performs other related duties as assigned.
- At least 18 years of age.
- High school diploma or GED required. Bachelor's degree preferred.
- Current PPD, or Chest x-ray if applicable.
- Medicaid, Waiver, or Home Healthcare experience preferred.
- Other requirements pursuant to state or local rules as applicable.
- Excellent organizational skills; ability to multitask and manage multiple responsibilities.
- Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
- Strong problem-solving skills; ability to deal with conflict in a professional manner.
- Ability to multitask and manage multiple responsibilities.
- Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
- Basic computer literacy and typing skills.
- Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
- Regular travel on a daily or weekly basis required, even in inclement weather.
- Ability to move, transport, or position up to 50 pounds.
- Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
- Ability to communicate effectively and clearly with others to exchange information.
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