Service Writer - Full Time - Days

The Service Writer is responsible for serving as the primary point of contact for customers at a heavy-duty truck repair shop. This role involves understanding customer needs, preparing work orders, coordinating repairs with technicians, and ensuring that all services are completed efficiently and to the highest standards. The Service Writer plays a key role in ensuring customer satisfaction by maintaining clear communication, providing accurate estimates, and managing the repair process from start to finish.

About Kerry Brothers Truck Repair

At Kerry Brothers Truck Repair, we’re more than just a repair shop—we’re a trusted partner that businesses can rely. Family-owned and operated, we specialize in maintaining and repairing heavy-duty trucks and fleets with precision and care. Our skilled technicians handle everything from routine maintenance to complex repairs, using state-of-the-art tools to keep your trucks running smoothly. We offer advanced maintenance tracking, fuel economy analysis, and idle reporting, helping our customers save time and money. At Kerry Brothers, we prioritize transparency, reliability, and building strong customer relationships, ensuring your fleet stays on the road and your business keeps moving forward.

Description

We are looking for a Service Writer with any experience! Kerry Brothers truck Repair is expanding and growing fast, come join a family first atmosphere. We offer:

• Competitive pay
• Great Benefits
• Commission bonuses every month
• 4 Weeks of PTO
• 401(k) Match
• Tool allowance
• We will even come pick up your box from your house

Check us out here: Facebook - LinkedIn -
Responsibilities:
Customer Service:

• Greet customers promptly and professionally, understanding their needs and concerns related to their heavy-duty trucks.
• Serve as the liaison between customers and the service department, maintaining clear and consistent communication throughout the repair process.
• Provide customers with accurate repair estimates, including labor and parts costs, and obtain approval before proceeding with any work.
• Keep customers informed about the status of their vehicles and any changes in repair costs or completion times.

Work Order Management:

• Prepare detailed work orders based on customer requests and technician diagnostics, ensuring all necessary information is documented.
• Review completed work orders for accuracy, ensuring all services performed are properly documented and billed.
• Ensure that all necessary parts are ordered and available for repairs, coordinating with the parts department as needed.

Scheduling and Coordination:

• Coordinate with the service team to ensure repairs are completed on time and according to customer expectations.
• Monitor work progress and follow up on any delays, proactively communicating with customers about changes.

Quality Assurance:

• Review final repairs with technicians to ensure all work meets company standards and customer expectations.
• Conduct post-service follow-ups with customers to ensure satisfaction and address any concerns.
• Maintain a high level of accuracy in all paperwork, ensuring compliance with company policies and industry regulations.

Sales and Upselling:

• Identify additional service opportunities based on vehicle inspections and customer history, recommending preventive maintenance or necessary repairs.
• Educate customers about the benefits of additional services and products, driving sales and enhancing customer satisfaction.

Administrative Tasks:

• Maintain organized records of all customer interactions, work orders, estimates, and invoices.
• Process customer payments and ensure that all financial transactions are handled accurately and securely.
• Assist in managing shop inventory by tracking parts usage and reordering as necessary.

Qualifications:

• High school diploma or equivalent; vocational training in automotive or diesel technology is a plus.
• Proven experience as a Service Writer, preferably in a heavy-duty truck repair environment.
• Strong knowledge of heavy-duty trucks and related repair and maintenance procedures.
• Excellent customer service and communication skills, with the ability to explain complex technical issues in a way that is understandable to customers.
• Proficiency in using service management software and tools.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment, managing multiple tasks and priorities effectively.
• Sales experience or a strong aptitude for upselling is beneficial.
• Ability to work effectively as part of a team and maintain positive working relationships with colleagues and customers.

Salary

$20 - $30 per hour