Manager, Branch Office - Shelby Township

Overview

To manage and direct all activities of a small/medium full service branch office operation by overseeing the efficient operation of the branch to ensure operational functions are completed and properly performed by branch staff.

Responsibilities

• Manage, direct and motivate the branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts
• Lead cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits
• Manage staff to ensure vault opening, closing and balancing procedures are completed
• Increase productivity of branch office by implementing relevant employee training, establishing team development goals and eliminating inefficiencies
• Lead outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and events
• Oversee recruiting/selection, on-boarding and initial training of team members
• Administer budget, purchasing, tracking and records retention for business expenses
• Lead team to achieve and maintain product, service and business goals, including cross servicing of Navy Federal products and services
• Promote member service excellence and lead team to deliver quality service
• Liaise with other branches to support business growth and continuity of regional operations
• Analyze reports and conduct trend analysis to optimize business performance
• Analyze and solve problems without clear precedent
• Ensure compliance with all security, safety and emergency preparedness procedures
• Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.
• Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures using established guidelines
• Resolve employee concerns by ensuring employees receive mediation to resolve issues in somewhat difficult situations
• Perform supervisory/managerial responsibilities:
  • Manage daily activities
  • Ensure adequate/skilled staffing; select employees
  • Establish performance goals and priorities
  • Prepare, conduct and review performance appraisals
  • Develop, mentor, and counsel staff
  • Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
  • Ensure section/branch goals and objectives align with division/department strategy
  • Ensure efficiency of operations
• Perform other duties as assigned

Qualifications

• Three years’ experience in grade level 76 (or higher) or applicable external experience
• Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience
• Experience in leading and managing in diverse and complex operational environments
• Advanced knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts
• Advanced knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts
• Advanced knowledge of functions relating to cash and ATM operations
• Working knowledge of financial institution and lending practices, principles and regulations
• Working knowledge of retail banking industry best practices
• Experience in member/customer service operations
• Experience in responding to requests regarding complex financial information/data
• Experience in supervising and leading employees
• Experience in training and developing staff
• Exposure to developing/maintaining community and command relations
• Ability to manage multiple priorities independently and/or in a team environment
• Effective skill analyzing statistics and reports to determine business performance and trends
• Effective organizational, planning and time management skills
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill interacting with staff, management, vendors and members diplomatically and tactfully
• Effective verbal and written communication skills
• Effective word processing and spreadsheet software skills

Desired Qualifications

• Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience
• Working knowledge of Navy Federal products, services, programs, policies and procedures

Hours: Available Monday - Saturday: hours based on business needs.

Location: 15141 Hall Road, Shelby Township, Michigan 48315

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.

• 
  Fortune 100 Best Companies to Work For 2025

• 
  Yello and WayUp Top 100 Internship Programs

• 
  Computerworld® Best Places to Work in IT

• 
  Newsweek Most Loved Workplaces

• 
  2025 PEOPLE® Companies That Care

• 
  Newsweek Most Trustworthy Companies in America

• 
  Military Times 2025 Best for Vets Employers

• 
  Best Companies for Latinos to Work for 2025

• 
  Forbes® 2025 America's Best Large Employers

• 
  Forbes® 2025 America's Best Employers for New Grads

• 
  Forbes® 2025 America's Best Employers for Tech Workers

• 
  2025 RippleMatch Campus Forward Award Winner for Overall Excellence

• 
  Military.com Top Military Spouse Employers 2025

• 
  2025 Handshake Early Talent Award

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.