Customer Service Representative

Customer Service Representative

Top Skills

• Call center experience
• Healthcare or medical industry exposure
• Strong customer service abilities

Job Summary

This role involves providing excellent customer service in a high‑volume call center environment. Representatives will handle incoming calls, deliver accurate information, and support customers with questions related to prior authorizations and other healthcare‑related inquiries.

Key Responsibilities

• Handle inbound customer calls and occasional follow‑up calls.
• Answer questions regarding prior authorizations, general inquiries, and sensitive or confidential information.
• Deliver high‑quality customer service with strong attention to detail.
• Accurately enter and update customer information within various internal systems.
• Navigate multiple programs and databases to document calls and maintain communication records.
• Manage a daily call volume ranging from 50–100 calls, depending on case complexity.
• Meet performance metrics focused on quality, accuracy, and professionalism.

Required Skills & Qualifications

Must Have:

• At least 1 year of recent high‑volume call center experience (within the past 2–3 years).
• Stable work history (no frequent job changes).
• Minimum typing speed of 30 WPM.
• Strong computer literacy and multitasking skills.

Assessments:

• Typing Test (One‑Space Version, 1 minute) – minimum 30 WPM
• Call Center Telephone Skills Assessment – minimum score of 75%

Growth & Advancement

• Significant opportunity for long‑term growth.
• Many individuals have moved from contract to permanent roles and advanced into departments such as IT, prior authorization, and claims.
• Career progression into positions like team lead, supervisor, and trainer is common for high performers.

Schedule

• Must be available any day of the week between 5:00 a.m. and 10:00 p.m.
• A fixed schedule will be assigned within that window, based on performance.

Training

• Monday–Friday, 8:00 a.m.–4:30 p.m., for 4 weeks.
• Participation is essential—trainees must complete four tests and maintain a 90% average .
• Mandatory overtime required in January and February .

Shift Bids

• Shift selection occurs at the end of training.
• Ranking is based on total test scores, and higher performers receive priority.

Job Type & Location

This is a Contract to Hire position based out of Plymouth, MI.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Plymouth,MI.

This position is anticipated to close on Feb 11, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.