Senior Supportive Service Manager

Communities First, Inc. (CFI) is a Michigan-based nonprofit 501(c)(3) organization dedicated to building healthy, vibrant communities through economic development, affordable housing, and innovative programming. CFI is committed to providing safe, quality affordable housing, increasing economic opportunities, and improving the quality of life for the individuals and families we serve.

Job Summary

The Senior Supportive Services Manager provides leadership and oversight for Communities First's Supportive Services Department, ensuring high-quality, person-centered services that promote housing stability, self-sufficiency, and overall well-being for program participants. This position supervises and supports Supportive Service Coordinators while maintaining an active role in service delivery, program development, and community partnerships.

Essential Functions

1. Supervise, coach, support, mentor, and evaluate Supportive Services Managers and other supportive services staff to ensure quality service delivery and professional growth.

1. Provide day-to-day leadership for the Supportive Services Department while assisting with the development and implementation of departmental goals, priorities, and initiatives.

1. Maintain a caseload and provide direct client support as needed while ensuring continuity of services.

1. Support staff in navigating complex client situations, crisis intervention, and coordination of appropriate community resources.

1. Promote trauma-informed, and participant-centered service approaches throughout all supportive service programs.

1. Assist in developing and maintaining quality assurance processes to ensure accurate documentation, timely reporting, and compliance with organizational and funding requirements.

1. Monitor case files and documentation to ensure consistency, quality, confidentiality, and compliance with applicable regulations.

1. Build and maintain collaborative relationships with healthcare providers, behavioral health agencies, community organizations, housing partners, Area Agencies on Aging, Community Mental Health agencies, and other referral partners.

1. Assist clients and staff with understanding and accessing community resources, including Medicaid, Medicare, Social Security, veteran services, and other public benefit programs.

1. Support implementation and continuous improvement of supportive housing services, permanent supportive housing programs, and other community-based initiatives.

1. Assist with program planning, implementation, evaluation, and reporting to improve participant outcomes and program effectiveness.

1. Monitor program outcomes and performance measures, identifying opportunities for continuous improvement.

1. Participate in grant implementation, data collection, reporting, and compliance activities as assigned.

1. Assist with developing departmental policies, procedures, and best practices that promote operational excellence.

1. Encourage staff development through coaching, training, and performance feedback while fostering a collaborative team culture.

1. Promote family centered, trauma-informed, and culturally responsive service practices, while pursuing additional professional development opportunities as appropriate.

1. Participate in community meetings, collaborative initiatives, and professional networking opportunities representing Communities First, Inc.

1. Perform other duties as assigned.

Education & Experience

Required

• Bachelor's degree in Social Work, Human Services, Counseling, Psychology, Sociology, or a closely related field.

• Minimum of five (5) years of progressively responsible experience in supportive services, case management, behavioral health, housing, or human services.

• Minimum of two (2) years of leadership, supervisory, or team lead experience.

Preferred

• Master's degree in Social Work (MSW), Counseling, Human Services Administration, or related field.

• Clinical licensure (LMSW, LLMSW, LPC, LLPC, or similar) preferred.

• Experience working within supportive housing or housing programs.

• Experience with Medicaid, Medicare, and other public benefit systems.

• Experience serving older adults, individuals experiencing homelessness, individuals with disabilities, or other vulnerable populations.

• Familiarity with person centered care and willingness to pursue additional certifications or training.

• Experience administering grant-funded programs and outcome reporting.

Knowledge, Skills & Abilities

• Strong understanding of case management principles and supportive service delivery.

• Ability to effectively supervise, coach, and develop staff.

• Knowledge of trauma-informed care and participant-centered practices.

• Understanding of supportive housing models and housing stability strategies.

• Working knowledge of Medicaid, Medicare, and community resource systems.

• Strong crisis intervention, conflict resolution, and problem-solving skills.

• Excellent organizational, documentation, and time management skills.

• Ability to manage multiple priorities while maintaining quality and attention to detail.

• Strong interpersonal, communication, and relationship-building abilities.

• Ability to analyze data, monitor program performance, and recommend improvements.

• Proficiency with Microsoft Office Suite and electronic case management systems.

• Commitment to diversity, equity, inclusion, and Communities First's mission and values.

Working Conditions

• Combination of office, community, and participant home visits.

• Occasional evening or weekend work may be required.

• Local travel throughout service areas is required.

• Ability to lift up to 25 pounds occasionally.

Equal Employment Opportunity

Communities First, Inc. is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable federal, state, or local law.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.