Senior Desktop System Support Technician

Job Description

Job Description

Description:

Job Summary

Under general direction, monitor and respond to complex technological control facility hardware and software problems

utilizing a variety of hardware and software testing tools and techniques. Provide primary interface with vendor support service

groups or provide internal analysis and support to ensure proper escalation during outages or periods of degraded system

performance. May provide LAN server support. Require extensive knowledge of PC/LAN communications hardware and

software in a multi-protocol environment, and network management software.

Responsibility

· Provide 2nd tier support to existing applications.

· Transfer existing applications to new technologies.

· Develop and analyze program designs, implement alteration flexibility to incorporate automated feedback.

· Develop applications to meet the business needs of the facilities, or the corporation on a whole, which includes:

§ Developing the application based on the design laid out in the proposal;

§ Most applications developed are n-tier applications which use SQL Server as a back-end database (SQLite);

§ Combination of programming languages including HTML, PHP, CSS, JavaScript, AJAX, Node.JS, and jQuery (Including UIs).

· Conduct system tests; Work with the quality, engineering and production department users to test the application, develop documentation on how to deploy the application, training of support staff on the application.

· Research new concepts as required to develop innovative solutions to business problems. Use complementary resources when possible.

· Attend meetings with project managers and department heads to collect information to clarify project specifications, make recommendations and reach agreement in defining system needs.

· Utilize code validation services such as W3C Validation.

· Make program changes on development site and then transfer to live site once testing is complete.

· Create clean, device responsive, user-friendly web-front end mockup designs using tools such as Figma.

· Make changes to current production programs to meet the changing needs of LLMMR.

· Generate barcodes using JavaScript, following customer standards, and maintain usage of Zebra printers and 2D matrix scanners.

· Other duties as assigned.

Academic/Educational Requirements

· A current MCP or MCITP: Desktop Support Technician would be an asset.

· Current Microsoft MCSA/MCSE preferred.

· Comp TIA Network + or A+ preferred.

· Degree or diploma in Computer Science from a recognized university or college is preferred.

Required Skills/Experience

· Essential Skills:

§ Ability to read, write, speak and understand English fluently.

§ Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.

§ Strong communication and interpersonal skills.

§ Ability to meet or exceed the company’s attendance standards.

§ Ability to understand and follow directions given.

§ Ability to work with minimal supervision.

· Read and understand policy and procedures manuals. Read equipment and software manuals, help files and technical bulletins. Read sections of software manuals to learn about advanced procedures and improvements to upgraded versions.

· Ability to discuss technical matters with co-workers, colleagues and suppliers. Discuss challenging software operations with co-workers and help develop instructions for users. Inform and advise computer users with malfunctioning computer hardware and software. Teach, supervise and assist workers in their work units.

· Prepare, monitor and adjust work schedules and analyze data on user support services provided.

· Evaluate information technology needs and users' software needs. Review experience with a number of relevant software applications and make recommendations.

· Perform majority of tasks independently and coordinate efforts with supervisors and co-workers to complete challenging repairs, assess the performance of work units and exchange information about new hardware and software.

· ITIL and ITSM knowledge is preferred. Experience with the following is required:

§ Current version of Windows Desktop OS Server Administration, maintenance and monitoring including all components such as DNS, DHCP, Group Policy, File and System Security, Windows Hyper-V Virtualization technologies.

§ Current version of Microsoft Office.

§ Current version of Desktop and Notebook hardware (preferably Dell).

§ Current version of Networking basics.

· Anti-Virus Administration.

· MS SCCM 2012 and SCOM 2012 Administration.

· SAN/NAS Administration.

· Possess drive and motivation to continuously learn new and update technical knowledge. Learn by reading solution logs, help files, manuals, newsletters and trade publications, and through trial and error. Discuss computer malfunctions with co-workers and software suppliers.

· Excellent break/fix troubleshooting skills.

Working Conditions

· These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions.

· PPE to be worn as needed includes steel toe shoes, ear plugs, and safety glasses with side shields.

· Work in a well-ventilated environment with adequate lighting and temperature. The employee will be occasionally exposed to outside temperatures. Occasional exposure to a hot environment (up to 100 degrees Fahrenheit).

· The employee may push, pull, lift, carry and/or move items up to 20 pounds without accommodation, 60 pounds with accommodation.

· Ability to sit for prolonged periods of time.

· Ability to perform fine motor skills, often repetitively (e.g., manipulate keys on a keyboard).

· Ability to stand, walk, reach with arms and hands, climb (e.g., ladder, stairs), balance, stoop, kneel, crouch or crawl.

· Able to work in confined or tight spaces (e.g., install wiring in ceiling or under a desk).

· Occasionally required to handle sharp objects (e.g., box cutter).

· Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

· While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate.

· While performing the responsibilities, the employee is required to talk and hear.

· This position may require up to 10% travel.

· Able to work overtime and weekends, if required.

· Available after regular hours to participate in an “on-call” rotation.

Please note: Hybrid schedule is only applicable to specific Linamar locations. All schedules and changes to working hours must be approved by the department manager. Schedule is subject to change based on discretion of department manager.

Facility Specific

· Work in compliance with OSHA, EPA and other applicable regulatory requirements.

· Follow Company safety rules.

· Report the absence of or defect in any PPE to Supervisor or Manager immediately.

§ Use or wear the PPE required: safety shoes, safety glasses, hearing protection, follow dress code policy regarding jewelry and hair containment.

· Follow all health and safety policies and procedures including lockout and machine guarding.

· Follow environmental policies and procedures.

· Report incidents immediately to Supervisor or EHS representative.

· Report to Supervisor or Manager any deviation from company EHS guidelines or company policy.

· Maintain a clean and safe work area.

· Ensure compliance with all legislative requirements in the facility’s geographic location including but not limited to:

§ ISO 45001: Health and Safety management system standard.

§ ISO 14001: Environmental Management system standard.

§ IATF 16949 Technical Specification Management and Linamar Quality Basics system standards.

· Ensure compliance with Linamar’s internal operating system known as ‘GOS’: The Global Operating System.

· Support, Foster, Promote and Demonstrate Linamar’s Core Values and Leadership Behaviors.

· Maintain department 5S requirements.