Warranty Performance - OWT Bill Dispute Resolution Lead

Job Description

The Role

The Warranty Performance OWT Bill Dispute Resolution Lead quickly and effectively resolves supplier OWT bill disputes in the GM PartLink system. The role requires the ability to analyze OWT bill disputes then quickly and effectively resolve them. Considerable initiative, attention to detail and independent judgement is required. A successful candidate will demonstrate ability to:

• Have strong initiative to quickly respond and resolve supplier OWT bill disputes

• Learn and understand the OWT process

• Understand GM's Ordinary Warranty Terms (OWT)

• Work effectively in PartLink

• Work with large Microsoft Excel data files

• Engage and communicate with GM cross functional partners (Purchasing, Engineering, Quality)

• Communicate clearly with suppliers

• Help remove roadblocks and escalate as needed

This role involves a high level of independent judgment and ingenuity. The ability to work cross functionally and with various levels of management is a necessity.

What You'll Do

• Resolve supplier disputes OWT Bills in PartLink

• Research OWT Bill claim disputes to determine validity

• Communicate with Suppliers to resolve OWT Bill disputes

• Communicate with Suppliers how the OWT process works

• Communicate with GM cross functional teams to help understand and resolve disputes (Purchasing, Engineering and Quality)

• Escalate when needed to Warranty Performance management

• Engage Purchasing where commercial engagement and discussion is required

• Support Transaction Maintenance activities within PartLink

Skills & Abilities (Required Qualifications)

• 2+ years of experience in automotive, warranty or business-related environment

• Strong drive for results and history of driving high performance teams

• Excellent organizational skills

• Evidence of strong framing and communication skills

• Understanding of many aspects of the business: including Purchasing, Engineering and Finance

• Negotiation skills

• Preferred ability to understand & interpret warranty data

• High level of analytical ability where problems are complex

• Excellent interpersonal skills to lead teams to consensus

• Ability to work independently, in ambiguous situations and out of process

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

The selected candidate will be required to travel <25% for this role.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .

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