RESTAURANT SUPPORT STAFF

The Winchester
Grand Rapids, MI

Job Description

Job Description

Benefits:

  • Employee discounts
  • Flexible schedule
  • Paid time off
Join Our Team!

We are building a team that promotes an upbeat culture, stability and consistency, and plenty of future growth opportunities. Our managers are highly involved in day to day operations, coaching and guidance, and promoting teamwork for the best work life balance of all employees.

Benefits:
  • Pay: Hourly plus tips - generous portion of a tip split, along with take out tips!
  • Cross Training pay raises. The more you learn, the more money you make!
  • Performance Based Scheduling - you control your schedule.
  • Paid Time Off to be used for any reason, earned the moment you start and you can redeem after 120 days of employment.
  • Discounts at all of our locations, for you and a guest!
  • Insurance for full time employees!
  • Internal growth opportunities.
  • Early nights!
Areas of Focus (including but not limited to):

  • Provide extraordinary customer service during all volume styles of business
  • Handling take-out orders and running food to guest tables
  • Bringing salesmanship opportunities to each guest interaction
  • Managing expo windows with a focus on food quality, ticket time management and accuracy
  • Being a "menu expert" and be able to educate guests on our bar and food menus effectively
  • Excelling with time management and steps of service
  • Assist with maintaining clean and well-stocked areas during service, including pre-bussing
  • Setting up the restaurant for success daily
Requirements :

  • Strong organizational skills to manage the needs of the restaurant
  • Detailed oriented
  • Having a positive, welcoming, and upbeat attitude
  • Must be, or willing to be, TIPS certified (or equivalent), with a strong understanding of responsible alcohol service and compliance with local regulations
  • Communication skills to inspire and motivate consistency and excellence
  • Strong belief in a professional and ethical approach to guest services
Reports To: General Manager
Pay: Hourly + Tips
Hours: Part Time & Full Time Available

This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

If you’re passionate about food, driven to provide exceptional service, and excited to be part of a dynamic team, we’d love to hear from you!

Posted 2026-08-14

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