Assistant Manager

Assistant Director Job Description

Pay: Up to $22 an hour

Responsibilities:

• Training and developing a high performing team; overseeing and leading our high-performance team.
• Developing leaders below you through coaching and encouragement on the floor.
• Serving as an example of Second Mile Service and a guest first mindset, consistently going above and beyond for our team and our guests.
• Maintaining and improving high standards of excellence through taste, speed, cleanliness, friendliness and order accuracy.
• Responsible for maintaining strict adherence to food safety & quality procedures, including handbook policies.
• Coaching team leaders in proper procedures/people development.
• Ensuring everyone is displaying a professional attitude at all times.
• Assisting in proactively avoiding personnel issues through a positive work environment, as well as aiding in resolving personnel issues that may arise.
• Ensuring overall cleanliness, sufficient stocking, & organization of product.
• Assisting the director team in food cost, labor analysis, and guest experience, as well as other key restaurant metrics.
• Collaborating with Team Leaders and Assistant Team Leaders to implement strategies for the improvement of team member and guest experience.
• Open availability (day and night) and able to work 40-45 hours minimum per week; likely scheduled 2:00–11:00 or 6:30-3:00.
• Available for all holidays (including Black Friday weekend, Tulip Time, and December).
• Willing to work majority to all of hours in position starting off. As you learn to take on more inside the restaurant you will earn administrative time.
• Willing to be on call on days off to come in or come in earlier than scheduled shift.
• Any other tasks to support the operator, directors, and/or the restaurant.

Success factors: How do you know you are winning?

• Fast and caring guest experience.
• Consistent craveable product.
• 2nd mile food safety systems executed each day.
• Attention to detail - accurate delivery of guests’ orders.
• Retention of team members and leaders.
• 80/80 Rule: 80% of the team trained in 80% of the positions or more.
• Exemplary stewardship of resources.
• All metrics top 20% or above for Chick-fil-A.

Minimum requirements:

• Able to work 40- 45 hours minimum
• Proven track record of leading a team in a fast paced restaurant environment
• 2 years of consecutive leadership experience
• Reliable transportation
• Willingness to grow and be challenged
• Track record of excellence in responding to accountability and holding others accountable.
• Great attitude and positive energy
• Excellent communication skills
• Excellent situational awareness
• Sense of urgency
• Integrity

Preferred:

• 2 year degree or working towards an associate degree
• 3 years of Chick-fil-A experience
• ServSafe certified

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.