Top Tier Service Technician

Job Description

Job Description

About Merchant Automotive

Merchant Automotive LLC was founded in 2004 has established itself as an industry leader in Duramax diesel and Allison transmission products, service, and engineered solutions. Our growth is driven by hands-on expertise, high standards, and a commitment to continuous improvement. We focus on our people, processes, and performance—creating clear expectations, efficient operations, and accountability at every level.

Summary

The ideal candidate excels at diagnosing and repairing truck issues using customer-provided information, technical troubleshooting methods, and extensive hands-on experience with diesel trucks. This individual is comfortable leveraging team knowledge while also conducting independent research to resolve complex problems. In addition to repairs, this role includes performing routine maintenance and providing clear, written documentation in Shopware that accurately captures the diagnosis and tells the story of the repair.

Required Skills and Experience

• Minimum of 3 years of experience as a diesel mechanic

• Strong time management and organizational skills

• Professional-level communication skills, both written and verbal

• Must possess own set of tools

• Valid Michigan driver’s license

• State of Michigan mechanic certification (ASE certifications preferred)

• Proven experience as a service technician in the automotive or performance parts industry

• Demonstrated alignment with company core values: maintaining a positive attitude, working collaboratively as part of a team, taking self-accountability, striving for continuous improvement, and delivering exceptional customer care

Preferred Skills and Experience

• Minimum of 3 years of experience working specifically with Duramax diesel engines

• Working knowledge of Allison transmissions

• Experience using diagnostic tools such as GM GDS2 or equivalent scan tools

• Familiarity with Shopware or similar shop management systems for documenting repairs and diagnostics

Job Specifications

• Ability to safely perform vehicle inspections and repairs in a shop environment, including working underneath vehicles and in confined or physically demanding positions

• Ability to frequently lift, carry, and maneuver parts and equipment, occasionally exceeding 50 lbs

• Comfortable using shop equipment, diagnostic tools, and computer systems to complete repairs and document work performed

• Ability to remain on your feet for extended periods and perform repetitive physical tasks throughout the workday

• Must be available to work on-site during scheduled business hours to support service operations

• Full-Time / Hourly M-F

Position Benefits

• Top Tier Compensation based on experience and performance

• Health / Dental / Vision & Life Insurance Available

• Company Paid Holidays

• Paid Vacation

• Paid Sick Days

• 401(k) with company match

• Short Term Disability Insurance

• Apparel allowance

Merchant Automotive is an Equal Opportunity Employer and does not discriminate on the basis of legally protected characteristics. Employment decisions are based on qualifications, merit, and business needs.

Merchant Automotive is dedicated to becoming the go-to resource in the Duramax and Allison line of diesel automotive products. This ongoing mission of providing expert knowledge and solutions is driven by our unwavering dedication to supporting our customers. We are an EOS company and striving to become a “Best Places to Work”.

Company Description

Merchant Automotive is dedicated to becoming the go-to resource in the Duramax and Allison line of diesel automotive products. This ongoing mission of providing expert knowledge and solutions is driven by our unwavering dedication to supporting our customers. We are an EOS company and striving to become a “Best Places to Work”.