Manager - QA, Training, and Access

Job Description

Job Description

Description:

The Manager – QA, Training & Access is responsible for overseeing the Quality Audit (QA) program, managing system and portal access requests, and leading documentation efforts including SOPs and training materials. This role provides leadership to both domestic and global teams, ensuring operational accuracy, compliance, and efficiency across the organization. The ideal candidate brings strong leadership skills, healthcare operations management experience, and a demonstrated ability to drive quality and performance improvements.

Duties and Responsibilities

• Lead the quality audit program for all team members, identifying trends, gaps, and opportunities for process improvement.
• Partner with domestic and global quality leaders (including the Qodex team) to implement corrective actions and best practices.
• Monitor the accuracy and completeness of audit results, ensuring compliance with standards and client requirements.
• Develop and implement strategies to enhance audit processes, tools, and outcomes.
• Oversee the end-to-end system and portal access request process, ensuring timely submissions, monitoring, and issue resolution.
• Coordinate with client vendor management and access teams to maintain compliance and reduce access delays.
• Lead the creation, updating, and rollout of SOPs, job aids, and training materials to support quality initiatives.
• Ensure documentation is accurate, accessible, and reflective of current processes.
• Track training rollout and compliance to ensure team readiness and knowledge alignment.
• Communicate regularly with senior leadership, department heads, and partner leaders to provide updates, share insights, and align on strategic initiatives.
• Facilitate collaboration across domestic and global teams to promote standardization and continuous improvement.
  

Supervisory Responsibilities

• Provide direct leadership to domestic and global quality auditors, access team members, and related staff.
• Assign and monitor workloads, ensuring tasks are completed accurately, on time, and in alignment with organizational standards.
• Set clear, measurable goals for individual and team performance; hold team members accountable for meeting expectations.
• Conduct regular one-on-one meetings and team meetings to review performance, address concerns, and ensure alignment with departmental priorities.
• Develop team members through coaching, mentoring, and cross-training opportunities, supporting professional growth and career development.
• Address performance challenges promptly by providing corrective action, additional training, or realignment of duties as needed.
• Foster a culture of continuous improvement by encouraging staff to identify opportunities for efficiency, accuracy, and service excellence.
• Promote collaboration across domestic and global teams to ensure consistency of processes and quality outcomes.
• Maintain staffing schedules, approve time off, and ensure adequate coverage for business needs.
• Support onboarding and training for new team members, ensuring they are fully integrated and equipped to succeed.
• Recognize and reward strong performance, promoting employee engagement, morale, and retention.
• Ensure compliance with company policies, client requirements, and applicable regulations in all team activities.

• Preferred: Bachelor’s degree or minimum of 2 years’ experience in healthcare operational management or a related role.
• Demonstrated leadership and team management skills with the ability to motivate and inspire others.
• Strong communication, interpersonal, and problem-solving abilities.
• Knowledge of healthcare revenue cycle operations and compliance requirements.