Receptionist/ Biller & Coder- Mental Health
- Greet patients and visitors warmly, creating a professional and supportive environment.
- Answer incoming calls, respond to inquiries, and route messages as needed.
- Schedule and confirm patient appointments, manage provider calendars, and update cancellations/reschedules.
- Check patients in and out, verify demographic information, and collect co-pays or outstanding balances.
- Maintain confidentiality of all patient information in compliance with HIPAA.
- Assist with general office duties such as scanning, filing, and managing correspondence.
- Verify insurance coverage, benefits, and authorizations for mental health services.
- Prepare and submit insurance claims (electronic and paper) accurately and on time.
- Post payments and adjustments from insurance companies and patients into the billing system.
- Follow up on unpaid, denied, or underpaid claims, file appeals when necessary.
- Generate and send patient statements for balances owed, following up on collections when appropriate.
- Communicate with patients regarding billing questions, account balances, and payment plans.
- Maintain knowledge of CPT, ICD-10, and billing requirements specific to behavioral health.
- High school diploma or equivalent required; additional coursework or certification in medical billing preferred.
- Previous experience in medical office reception or billing (behavioral health experience highly preferred).
- Knowledge of insurance verification, CPT/ICD-10 coding, and claims processing.
- Strong customer service and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency with EHR systems, billing software, and Microsoft Office Suite.
- Strong organizational skills and attention to detail.
- Prolonged periods of sitting at a desk and working on a computer.
- Occasional lifting of up to 20 lbs. (files, supplies).
- Ability to remain composed in sensitive or emotionally charged situations.
- Use of personal protective equipment (PPE) as required.
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