Dispatcher/Call Center Representative: 3rd Shift

Job Description

Job Description

Job description and Responsibilities

Receiving all emergency and non-emergency calls, quickly assess and appropriately respond to the caller, input service need accordingly to dispatch/other software while clarifying information, provide solutions and/r alternatives, while maintaining a high level of customer service and call ownership, communicate with fellow team members and drivers to ensure proper service for the customer's needs.

Qualifications and Skills:

• Previous experience in a customer support role
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Works well under pressure
• Thrives in a high call volume atmosphere
• Windows computer environment
• High school degree

Benefits available: Medical, GAP, Vision, Dental, STD, LTD, Group Life, Critical Accident & Illness, Matching 401(K), Vacation & Personal Days, Employee discounts.

Job Type: Full-time

NOTE: CANDIDATE MUST HAVE CLEAN BACKGROUND. MUST BE WILLING AND ABLE TO PASS CRIMINAL/SEXUAL/DRUG SCREEN PRE-EMPLOYMENT TESTING.

Easy Pre-employment process: After acceptance of Application for employment and interview.

Employment pending investigative reports such as, but not limited to: Criminal & Sexual background checks, previous employment history, motor vehicle record report & pre-employment drug/alcohol screen.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Retirement plan
• Vision insurance

Physical Setting:

• Office

Schedule:

• 8-10 hour shift
• Some Holidays
• Nights

Work Location: In person

Grand Rapids Towing and Merl's Towing Service is a family owned business with over 80 years of combined service in Grand Rapids and surrounding communities. We are West Michigan's Premier Road Service and Towing Provider, from light, medium and heavy-duty towing and specialized transportation.

Company Description

Grand Rapids Towing and Merl's Towing Service is a family owned business with over 80 years of combined service in Grand Rapids and surrounding communities. We are West Michigan's Premier Road Service and Towing Provider, from light, medium and heavy-duty towing and specialized transportation.