System Analyst 6- #164154

System Analyst 6

1 year+ contract

Hybrid Job (in office 2 days a week upon start. Wednesdays and Thursdays are required on-site days)

Lansing, Michigan

Position Summary
The Client is seeking an experienced REDCap Application
Administrator/Application Support Specialist to provide operational and
technical support for an existing REDCap environment hosted on Amazon
Web Services (AWS). The selected contractor will be responsible for the
administration, maintenance, troubleshooting, upgrades, user support,
vendor coordination, and integration of the REDCap application to ensure
a secure, reliable, and highly available platform.
This position requires close collaboration with business stakeholders,
DTMB infrastructure teams, AWS administrators, security teams, and
Vanderbilt University REDCap support.

Responsibilities
- Administer and support the REDCap application hosted in AWS.
- Provide day-to-day operational support, including troubleshooting
application, infrastructure, and user issues, documentation and
training.
- Coordinate and implement REDCap software updates, patches, and
version upgrades in collaboration with Vanderbilt University.
- Serve as the primary technical contact for REDCap-related issues.
- Install, configure, and support REDCap External Modules.
- Develop, maintain, and troubleshoot REDCap API integrations with
internal and external applications and automate data flows.
- Maintain MySQL databases, perform queries and validation.
- Support REDCap External Modules development and deployment using PHP
on Linux/AWS environments including Apache/Nginx.
- Implement and maintain OIDC integration, Active Directory/LDAP, and
SSL/TLS certificates.
- Coordinate with AWS infrastructure teams regarding servers, storage,
networking, SSL/TLS certificates, security groups, backups, and
system monitoring.
- Monitor application performance and proactively identify and resolve
issues.
- Support disaster recovery, backup validation, and system recovery
activities.
- Maintain technical documentation, standard operating procedures, and
configuration documentation.
- Coordinate issue resolution with vendors, developers, database
administrators, security teams, and business users.
- Participate in change management, release management, and production
support activities.
- Ensure compliance with State security standards, applicable data
privacy requirements, HIPAA compliance, and proper audit logging.
- Develop automation scripts for reporting, and data validation (PHP
and SQL).

Required Qualifications
-Experience supporting applications hosted on AWS.
-5- 6 years of Experience with MySQL database management.
-5-6 years of Experience with PHP application environments and
Microservices Development with configuration and troubleshooting.
-5-6 years of Experience with OIDC/SAML integration.
- Experience coordinating software upgrades and vendor support.

Preferred Qualifications
-Five or more years of experience supporting enterprise web
applications.
- Experience using AWS Cloud services (EC2, S3, VPC, security groups).
- Experience with REDCap API integration.

Other desired Qualifications
- Experience with Apache or Nginx web servers.
- Experience with SSL/TLS certificate management and HIPAA compliance.
- Experience implementing and troubleshooting REST APIs.
- Experience managing application security, authentication, and user
access.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent written and verbal communication skills.
- Experience supporting REDCap in a public health, healthcare, higher
education, or research environment.
- AWS Cloud Practitioner, SysOps Administrator, or Solutions Architect
certification.
- Experience with Active Directory, LDAP, or Single Sign-On (SSO).
- Experience using ServiceNow or another enterprise ticketing system.
- Experience with Devops or similar tools.
- Knowledge of HIPAA, security, and data privacy best practices.
- Experience supporting API integrations with enterprise applications.
- Experience with Python scripting for automation.
- Experience with SSIS/ SQL Server agent.
- Experience with Twilio / SMS survey gateway experience.

Technical Skills
- REDCap API integration
- Amazon Web Services (AWS) Cloud services (EC2, S3, VPC, security
groups)
- MySQL database management
- Apache/Nginx web servers
- PHP Microservices Development
- OIDC/SAML integration
- SSL/TLS certificate management and HIPAA compliance
- REST APIs
- Identity and Access Management
- Application Monitoring
- Backup and Disaster Recovery
- Vendor Coordination
- Technical Documentation

Deliverables
- Maintain a secure, stable, and available REDCap environment.
- Complete REDCap upgrades and patches according to vendor
recommendations.
- Resolve production issues within established service levels.
- Support user onboarding, access management, and troubleshooting.
- Maintain system documentation and operational procedures.
- Ensure successful operation of REDCap integrations and APIs.
- Provide knowledge transfer and operational documentation to State
staff.

Soft Skills
- Excellent customer service and communication skills.
- Ability to work independently with minimal supervision.
- Strong organizational and time management skills.
- Ability to manage multiple priorities simultaneously.
- Experience collaborating with cross-functional technical and
business teams.