Banker Connect Representative
- Competitive compensation starting at $20.00
- Shift differentials
- Flexible schedules
- Paid Time Off (PTO)
- Paid Holidays
- Health, Dental, Vision and Life Insurance
- Tuition Reimbursement
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- The opportunity for career advancement
- Provide remarkable customer service, while processing transactions received via Interactive Teller Machines accurately and efficiently.
- Be knowledgeable of consumer products and services.
- Ensure compliance with applicable federal, state and local laws and regulations.
- Control losses by following Banker Connect transaction policy and procedures.
- Adhere to all Retail Bank audit and compliance standards.
- Work with emerging technologies including multiple systems required to perform routine job functions.
- Subject Matter expert for all Banker Connect Operational Activities assigned tasks to ensure proper completion of tasks.
- Other duties as assigned
- Collaborate effectively with all Banker Connect Colleagues.
- Interact with banking centers, contact center and customers in all markets.
- Interact with Retail Support Center as well as Project Management teams.
- Collaborate with internal departments ensuring major technical support issues are addressed.
- High School Diploma or the equivalent (GED)
- 3 years of experience in customer service
- 2 years of experience in CSR (Teller) OR 2 years retail/financial services OR 1 year of technical help desk
- 1 year of experience in sales
- 1 year of experience with Microsoft Office Products including Word, Excel and PowerPoint; personal computer; system data entry or Internet search
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