Banking Operations & Payments Assistant Manager

Job Description

Job Description

Our Opportunity:

The Banking Operations & Payments Assistant Manager supports the Operations Manager in leading the Operations and Card and Payment functions and teams. This role assists in the oversight of daily activities, ensuring that tasks are completed accurately, timely, efficiently, and in compliance with established policies and procedures. This position fosters team development through effective coaching, communication, and training while reinforcing the Credit Union’s mission, vision, strategic goals, and services promises. This position plays a key role in identifying and implementing process improvements, coordinating cross departmental initiatives, and supporting decision-making that drives operational excellence. Under the direction of the Operations Manager, this role also manages projects from planning through implementation, ensuring smooth execution and successful outcomes.

What You'll Do in This Role:

• Serves as the point person for day-to-day organizational operational and card and payment issues. Communicates and partners with cross-functional departmental leaders and team members to understand system errors and issues. Diagnoses and resolves errors and issues independently or escalate to the Operations Manager when appropriate. Works with IT to troubleshoot, complete, implement, and communicate resolutions. Embraces position empowerment and autonomy to foster heightened knowledge with team members within the department. Assists in the cultivation of peer skill sets and knowledge to continually increase the department's impact.
• Assists with hiring, leading, coaching and developing departmental team members to meet goals and deadlines. Ensures appropriate training, performance expectations, and accountability standards are communicated. In partnership with the Operations Manager, provides effective leadership through on-going performance management.
• Assist the Operations Manager by providing direction for CCF's payment systems, card service portfolio, related operations, and third-party platforms. Assists in the oversight of service and support for card and payments related functions.
• Coordinate and assist in operations-based projects which may include meeting deliverables, tracking timelines, cross departmental communication for products, promotions, services, and systems. Plan and facilitate product, system, and procedural testing to ensure new programs and launches are properly monitored, appropriately measured, and successfully implemented, escalating issues to impacted stakeholders as needed.
• Serve as an administrator for various operations systems and functions including but not limited to CCF's IRA program and other third-party systems and relationships, managing user access, system configurations, system updates, and troubleshooting system issues to ensure optimal performance.
• Must comply with all company policies and procedures, Generally Accepted Accounting Principles, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

What You'll Bring To CCF:

• Two to Five years of similar or related experience, including time spent in preparatory positions.
• Prior credit union experience preferred.
• A two-year college degree or completion of a specialized course of study at a business or trade school.
• A significant level of trust, credibility and diplomacy is required.
• In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature.
• Communications may involve motivating, influencing, educating and/or advising others on matters of significance.
• Ability to manage or participate on cross-group projects.
• Ability to develop instructional material and procedures.
• Extensive knowledge and understanding of operations policies and procedures.
• Excellent communication and presentation skills.
• Must have initiative and ability to work both independently, as part of a collaborative team, and lead teams.
• Ability to handle simultaneous, multiple tasks and changing priorities in an efficient and effective manner.
• Proficient with Microsoft Office suite of products including Word, Excel, PowerPoint, and Outlook.
• Ability to meet or exceed deadlines and pay close attention to details.
• Strong researching/Analytical skills.

The Perks of Being Part of CCF:

When you join CCF you’re not just taking a job—you’re joining a community. From milestone anniversaries to our legendary chili cook-off, we believe in recognizing achievements and building connections through fun, shared experiences.

We offer a comprehensive benefits package designed to support the well-being of our employees:

• Competitive Base Compensation: Competitive salary with eligibility for performance-based incentives.
• Paid Time Off: PTO available to support work-life balance, in addition to 13 paid company holidays per year.
• Wellness & Volunteer Time: Additional time off to support employee wellness and community involvement.
• Health Insurance Coverage: Multiple low or no deductible medical plan options, as well as dental and vision coverage.
• Employer-Paid Coverage: Company-paid life insurance and short- and long-term disability coverage.
• Flexible Spending Accounts (FSA): Options for both medical and dependent care FSAs.
• Education Assistance: Tuition reimbursement and student loan repayment support to help advance your education and career.
• Retirement Benefits: 401(k) plan with up to 4% company match, plus an additional 4% profit-sharing contribution.
• Employee Assistance Program (EAP): Confidential support services for personal and professional challenges

Work Location: This position is based in Troy, Michigan. Hybrid working arrangements are available following 4-6 months of successful employment.

EOE: CCF is committed to equal opportunity and complies with EEOC rules and regulations.