Retail/Customer Service - Keyholder

Job Description

Job Description

???? Now Hiring: Customer Care Associate

???? Location: 5863 Jackson Rd. Ann Arbor, MI 48103
???? Schedule: Monday–Friday | 9:30 AM – 6:30 PM

Weekend rotation at UofM Hospital - Saturday or Sunday 10AM - 3PM

At Binson’s, we believe in three things: Better Products, Better Services, Better Lives—and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you’re looking to make a real impact in people’s lives, you're in the right place.

???? The Role: Customer Care Associate

To support patients by assisting with the selection and purchase of medical supplies, while providing exceptional customer service in a friendly and professional environment. This includes processing transactions, managing inventory, and ensuring all orders are accurately generated with proper documentation and insurance verification.

???? What We're Looking For

• High School Diploma or equivalent

• Friendly, outgoing communicator who loves connecting with people

• Skilled with point-of-sale (POS) systems and inventory software—tech-savvy is a plus!

• Super organized with a keen eye for detail

• Compassionate and always focused on making customers feel cared for

???? What You’ll Be Doing

• Welcome patients and visitors with a warm smile and professional vibe
  

• Help customers find the perfect medical supplies tailored just for them

• Obtain written prescriptions from physicians, verify insurance coverage, and generate accurate orders to ensure a smooth and timely patient experience

• Share helpful info on product features and how to use them confidently

• Quickly and kindly handle questions or concerns—making every experience a great one

• Process sales smoothly and securely, handling cash, cards, and insurance like a pro

???? Perks & Benefits

• Competitive pay ????

• Full benefits: Medical, Dental, Vision & Life Insurance ????

• Paid time off + floating holiday ????

• 401(k) Retirement Savings Plan ????

• Training and growth opportunities ????