Member Service Specialist II- Sterling Heights

Job Description

Job Description

Our Purpose

At Vibe, we are driven by our mission to elevate community and create opportunity . We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values – be i nclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe!

Position Purpose

This position is responsible for assisting members and performing a broad variety of member services such as opening accounts, renewing CD's, account maintenance, lending, and cross- selling products and services.

Essential Duties

• Responsible for communicating and recommending the benefits of all products and services offered to Vibe members.
• Build relationships and actively cross-sell beneficial products and services.
• Service member accounts by explaining benefits and opening products; including new accounts, certificates, IRAs and all lending products.
• Respond to member requests and provide effective solutions to resolve situations.
• Complete required daily, monthly and quarterly reports and assignments.
• Assist and support all branch and Credit Union personnel as needed.
• Process, underwrite, and disburse loan requests for members.
• Provide notary and signature guarantee service to members.
• Must be willing to maintain a work schedule determined by the demographic needs of the branch location and be willing to adapt to the changing needs of the branch schedule as necessary.
• Follow policies and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD) daily to ensure compliance with current regulations.
• Ability to perform basic Teller transactions and serve as a back-up when needed for branch coverage.
• Perform other special assignments as needed.

Education/Experience

• High School graduate or equivalent
• Customer/ Member Service experience preferred

Skills/Abilities

• Strong customer service and sales skills
• Ability to multi-task
• Good communication skills, professional appearance, dress and attitude
• Ability to write routine reports and correspondence

Physical Requirements

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions of the position. While performing the responsibilities of the job, the employee is required to hear, see, talk, stand, walk, stoop, kneel, lift, push, pull, and grasp.

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