CRM Specialist
- Serves as primary contact for CRM Support for multiple brands. Becomes a system expert and responds to all inquiries, troubleshoots, and resolves software issues.
- Generates reports and interprets data exported from the CRM to identify where improvement or additional training is needed.
- Performs regular data audits to maintain data integrity and reliability.
- Prioritizes CRM development requests and works with internal resources and third-party vendor(s)
- Facilitates all training through webinars and in person training; may require up to 10% travel to franchise owner locations.
- Communicates and coordinates with internal resources, committees, and third parties/vendors and assures on-time project delivery and reports progress.
- Maintains a positive relationship and communication with all stakeholders and vendors.
- Leverages internal coaching and training staff to support promotion and adoption of CRM
- Strong Project Management skills
- Understanding and hands-on experience in software development and web technologies
- Able to understand business key drivers and connect to system needs
- Strong analytical and problem-solving skills.
- Strong interpersonal skills
- Strong communications (written and verbal) and relationship building skills.
- Previous experience training individuals on software
- Proficient with Microsoft Office Suite of Products (PowerPoint, Word, Excel, Outlook, SharePoint) and Google equivalent.
- Self-motivated with the demonstrated ability to take initiative.
- Ability to multitask and meet established deadlines, while maintaining quality and customer satisfaction.
- Ability to work under pressure in a self-directed environment while managing multiple tasks and constantly changing priorities.
- College degree or equivalent work experience.
- A high level of proficiency using CRM software
- Preferred experience with CRM integration and implementation
- Three years of Project Management experience.
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