Network Admin

Network Administrator Job Description

Traverse City, MI - Onsite

$55-70k Salary

*Must not now or in the future require sponsorship*

Job Description:

Network Administrators are responsible for implementing, maintaining, supporting, developing and, in some cases, designing communication networks within our company. Their goal is to ensure the integrity of high availability network infrastructure to provide maximum performance for our users, which may be staff, customers and/or suppliers. You will work for us in-house but also for customers who utilize our IT service options for their business.

Duties and Responsibilities:

Our Network Administrator will need to have a strong understanding of network infrastructure and hardware, remoting in for systems support, travelling to customer sites for desktop support, and being able to implement, administer, and troubleshoot network devices.

Daily

· Helpdesk Coverage

· Site visits

· Network and Internal Assistance

· Copier Assistance when needed

Weekly

· Research and Development for innovative Technology

· Health Monitoring of Systems

· Patch Management and Review

· Prep New equipment

· Project Installs

Monthly

· Network Firmware Updates

· Customer Updates (EMR or Other Proprietary Software)

· Offsite Backup Testing

Technologies Utilized:

Connectwise Manage, Connectwise Automate, Connectwise Control, Connetwise Sell, Compass, Microsoft Office and Office 365, Adobe, FOG, e-automate, vmware.

This person will work in conjunction with all clients both external and internal.

Qualifications:

· A college degree and/or a background in higher level help desk, network administration or engineering.

· A successful person in this role is technically knowledgeable and eager to learn.

· They enjoy assisting clients with day-to-day technical issues.

· They also must be confident on the telephone and comfortable interacting with customers on a daily basis.

· Must be cordial and friendly.

Challenges:

The toughest part of this job is dealing with repetitive requests, and stressful situations when systems fail. It can also be tough dealing with customers who are frustrated or unfamiliar with how products work. Frustration can also arise due to this is a constantly changing environment and you must be able to adapt quickly and efficiently to differing daily demands.

*This position is not eligible to any candidates now or in the future requiring sponsorship*

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