MI CUSTOMER SERVICE

Job Description

Job Description

Position Description: Alea Leather is a fast-growing leader in the automotive leather seating industry, known for our craftsmanship, innovation, and commitment to customer satisfaction. As we continue to expand, we are looking for a Customer Service Representative to join our team and help us deliver exceptional experiences to our customers every day.This position resides in our Headquarters in Wixom, Michigan.What Youll Do
Answer 50+ inbound/outbound calls daily while providing friendly, professional support.
Send and respond to 50+ customer emails per day using Microsoft Outlook.
Manage customer inquiries and updates via text messaging.
Work across multiple applications at once to track orders, resolve issues, and maintain accurate records.
Collaborate with internal teams to ensure quick, effective solutions for our customers.
What Were Looking For
Previous customer service experience (high-volume environment a plus).
Excellent written and verbal communication skills.
Strong proficiency in Microsoft Outlook, Word, and Excel.
Ability to multitask efficiently with several applications open at once.
Organized, detail-oriented, and able to thrive in a fast-paced environment.
Reliable internet connection and a suitable home workspace for remote days.Knowledge and interest in the automotive industry.
Why Join Alea Leather?
Competitive compensation and benefitsOpportunity to grow with a fast-expanding company in the automotive industry.
Supportive, collaborative work environment.
At Alea Leather, you wont just be answering calls youll be part of a team thats passionate about quality, growth, and delivering the best possible customer experience.
About Alea Leather
Founded with a passion for quality craftsmanship, Alea Leather specializes in designing and producing premium leather interiors and accessories. We take pride in our reputation for innovation, precision, and customer-first service, which has made us a trusted partner in the industry.
As a growing company, we value adaptability, teamwork, and continuous improvement. Our culture is built on respect, collaboration, and a drive to deliver excellence. At Alea Leather, every team member plays an important role in our success and we invest in the people who help us get there.