Patient Access Representative Byron Center, Days

Employment Type:

Shift:

Description:

Shift:

Week 1: Monday 7a-3:30p Friday 7a-3:30p Saturday 6:45a - 3:15p
Week 2: Sunday 6:45a- 3:15p Monday 7a-3:30p Friday 6:45a-3:15p

Week3: Monday 6:45a-3:15p Thursday 7a-3:30p Friday 7a-3:30p

Training: The first two weeks of training are M-F 8a-430pm must be able to attend this*

Purpose: Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity payer pre-certifications & referrals. Provides general information to hospital users patients families & physician offices.

Essential Functions:

Our Trinity Health Culture: Knows understands incorporates & demonstrates our Trinity Health Mission Values Vision Actions & Promise in behaviors practices & decisions.

Work Focus: Researches collects & analyzes information. Identifies opportunities develops solutions & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports.

Process Focus: Utilizes multiple system applications to perform analysis create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies practices & processes to ensure quality confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.

Data Management & Analysis: Research & compiles information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Leverages program & operational data & measurements to define & demonstrate progress ROI & impacts.

Maintains a Working Knowledge of applicable federal state & local laws / regulations Trinity Health Integrity & Compliance Program & Code of Conduct as well as other policies procedures & guidelines in order to ensure adherence in a manner that reflects honest ethical & professional behavior & safe work practices.

Minimum Qualifications:

• 1 year customer service experience required
• HS Diploma or equivalent
• HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Additional Qualifications (nice to have) Medical terminology required & knowledge of diagnostic & procedural coding Insurance verification with the ability to explain benefits secure necessary authorizations

Our Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.

Required Experience:

Unclear Seniority