GCA Group Leader - Orion

Description

The Global Customer Audit (GCA) Group Leader is a front‑line quality leader at the vehicle assembly plant responsible for the safe, compliant supervision of a team of represented auditors executing the Global Customer Audit process. This role ensures GCA is performed to corporate standards on all applicable models and shifts, provides accurate “voice of the customer” feedback, and drives improvements in DRR, WDPV, and overall Built‑In Quality performance. The GCA Group Leader works cross‑functionally with Quality, Operations, and Engineering to turn audit results into effective containment, problem solving, and standardized work updates that protect our customers and support GM’s goal of quality leadership.

This is onsite – Position requires an employee to be onsite at the Orion Plant on a full-time basis.

Relocation:

This job may be eligible for relocation benefits.

What You’ll Do (Responsibilities):

Lead, coach, and develop a team of represented GCA auditors; provide clear expectations, feedback, recognition, and corrective direction as needed.

Ensure full compliance with all safety, quality, and workplace policies

Administer daily work assignments, overtime, attendance, and performance in alignment with local labor agreements and plant policies.

Support training, skill development, and qualification of auditors on GCA standards, methodology, and plant‑specific procedures.

Ensure the GCA process is executed per the Global Customer Audit Manual, including required segments, timing, discrepancy weighting, and minimum daily sample sizes across all applicable products and shifts.

Coordinate daily vehicle selection to meet corporate requirements for random, representative auditing of all models and shifts built in the plant.

Review and communicate daily GCA results (e.g., WDPV, factor 5/10/20/50 issues, segment performance) to Quality and Operations leadership; highlight emerging trends and risks.

Participate in and/or lead GCA report‑out meetings, ensuring robust explanation of issues, containment status, and next steps; support cross‑shift handoff of GCA actions and learnings.

Integrate GCA data into plant quality reviews and dashboards alongside DRR, Direct Run Loss, Electrical FTQ, Warranty, and COMPASS to support prioritization and resource focus.

Ensure timely, effective response to GCA discrepancies: validate standardized work, confirm quality history updates on JES/TIS, and coordinate containment activities to protect downstream operations and customers.

Work with Quality Engineering and Operations to ensure issues identified by GCA lead to updates in Product Quality Standards (PQS), In‑Process Quality Standards (IPQS), and standardized work where appropriate.

Support introduction of new models, major changes, and launch phases by integrating GCA into the Quality Launch Plan, including monitoring audits and criteria‑based acceleration where required.

Demonstrate effective GCA process performance and continuous improvement during internal BIQ assessments and external audits (e.g., ISO/IATF, QMS audits).

Reinforce BIQ behaviors on the floor by linking GCA findings to in‑station prevention, detection, and containment, and to feedback/feedforward processes between operations and quality.

Required Qualifications:

Minimum one year of direct supervisory or team‑lead experience

Minimum two years of manufacturing and quality experience

Highly developed oral and written communication skills

High level of interpersonal skills to work effectively with others

Experience coordinating, directing, and developing employees in a fast‑paced environment

Proficiency in basic computer tools (Microsoft Office, email, etc.)

Working knowledge of quality systems or inspection processes

Ability to work weekends as needed

Preferred Qualifications:

Working knowledge of Global Quality Manual, Built‑In Quality (BIQ), Global Manufacturing System (GMS), and associated operating tools.

Advanced understanding of vehicle assembly or manufacturing processes

Experience supporting or leading launch activities

Experience with Global Customer Audit (GCA) or similar customer‑focused vehicle audit processes.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.