Front Desk Supervisor

Job Description

Job Description

Hospitality Services Group is a dynamic and growing staffing agency specializing in task force assignments within the hospitality industry. We partner with hotels, resorts, and other hospitality establishments nationwide to provide expert-level interim staffing solutions. With a deep understanding of hospitality operations, we pride ourselves on delivering exceptional talent quickly and efficiently.

Join our Task Force team and bring your experience nationwide! We're looking for passionate, adventurous individuals who are eager to grow, travel, and be part of something exciting. We cover all travel and housing expenses-so all you need to bring is your talent and a great attitude.

Job Summary:

The Front Desk Supervisor supports and oversees the daily operations of front desk activities for the Travel Task Force team, ensuring exceptional service, efficient check-in/check-out processes, and smooth coordination across field locations. This role acts as a team lead for front desk attendants and serves as a key liaison between team members and hospitality services.

Key Responsibilities:

• Supervise and assist front desk attendants in delivering courteous, professional service
• Oversee check-in/check-out procedures and ensure accurate room assignments and records
• Train new front desk staff and provide ongoing guidance to ensure adherence to service standards
• Respond to and resolve guest inquiries, complaints, and special requests in a timely manner
• Ensure front desk areas are clean, well-stocked, and properly organized at all times
• Monitor and maintain records of staff movements, team arrivals/departures, and lodging occupancy
• Coordinate closely with housekeeping, culinary, and field operations teams to align support services
• Communicate shift updates, operational issues, and guest concerns to management as needed

Qualifications:

• Strong leadership and communication skills
• Experience in front desk, customer service, or hospitality environments
• Experience in ONQ
• Ability to prioritize tasks and manage shifting demands in a mobile setting
• Solid organizational and recordkeeping skills
• Professional demeanor and a proactive, problem-solving attitude
• Comfortable working flexible hours, including weekends or evenings
• Willingness to travel and adapt to various temporary work environments

Why Join Us?

• We pay for your travel
• Work in unique locations across the U.S.
• Gain diverse experience and expand your network
• Be part of a supportive, high-energy team that's as passionate as you are

If you're ready to elevate your career while exploring new places, we want to hear from you.

I understand that Hospitality Services Group may conduct background checks and/or obtain consumer and investigative reports in connection with my application or employment, as permitted by the Fair Credit Reporting Act (FCRA) and applicable state laws. These reports may include information about my criminal history, employment, education, driving record, and other job-related data. I authorize the Company and its agents to obtain and use such reports and understand that I will receive a separate FCRA disclosure and authorization form. I also understand that employment may be contingent on passing a drug and/or alcohol test, and if applicable, I consent to the release of prior DOT-regulated drug and alcohol test results in accordance with 49 CFR Part 40.25. I release the Company and its agents from liability for the lawful use of this information and understand that this is not a contract of employment, and that if hired, my employment will be at-will unless otherwise stated in writing