Business Partner Outbound Sales Manager
- Madison Heights, Livonia, or Potterville - Michigan
- Pinellas, Sanford, Hernando, or Panama City - Florida
- Greenville or Charleston - South Carolina
- Augusta or Columbus - Georgia
- Montgomery, Dothan, or Huntsville - Alabama
- Base salary up to $107,000/year + commission!
- Medical, dental, vision, and life insurance
- HSA and FSA available
- 401(k) with company match
- Paid time off & company holidays
- Tuition reimbursement for continued development
- Employee broadband discounts
- Serve as the primary liaison between WOW! and outsourced contact center partners.
- Build trusted relationships with vendor leadership teams.
- Lead regular business reviews, performance evaluations, and strategic planning sessions.
- Ensure contractual commitments, service-level agreements, and key performance indicators are consistently achieved.
- Translate company sales goals into actionable outbound calling campaigns.
- Drive sales results across lead generation, win-back, migration, cross-sell, and product-upgrade programs.
- Monitor daily and weekly performance dashboards, identify trends, and share actionable insights with internal stakeholders.
- Improve attachment rates, product mix, average revenue per user, and overall campaign performance.
- Ensure partner staffing, scheduling, and workforce-management practices support business goals.
- Establish and reinforce quality standards for customer interactions.
- Conduct call monitoring, audits, calibrations, and compliance reviews.
- Ensure adherence to TCPA requirements, industry regulations, brand standards, and customer-experience expectations.
- Develop corrective action plans and monitor progress through resolution.
- Partner with Sales, Marketing, Product, Compliance, and other internal teams to align campaign priorities.
- Support new program launches, script updates, and technology rollouts.
- Analyze conversion rates and operational metrics to identify improvement opportunities.
- Collaborate with partner leaders on coaching, training, and sales-enablement initiatives.
- Recommend improvements to call flows, audience targeting, dialing strategies, and incentive programs.
- Perform other duties as assigned.
- Bachelor's degree in business or a related field and at least four years of relevant contact center experience; or an equivalent combination of education and experience.
- Experience working in an outbound sales environment.
- Telecommunications experience, particularly in internet, wireless, fiber, or cable is strongly preferred.
- Knowledge of contact center operations, processes, and performance practices.
- Strong project-management skills, including the ability to lead multiple initiatives simultaneously.
- Excellent analytical skills with the ability to translate performance data into action.
- Strong written and verbal communication, negotiation, and vendor-management abilities.
- Experience developing and presenting data-driven recommendations to audiences at multiple leadership levels.
- Exceptional organization, attention to detail, and time-management skills.
- Familiarity with dialing platforms, quality-assurance tools, and CRM systems.
- Experience supporting multiple partner locations across different geographic areas.
- A track record of improving sales performance or leading sales-enablement initiatives.
- Proficiency with Microsoft 365 applications.
- Regularly required to communicate verbally and listen effectively.
- Frequent use of computers and other office equipment.
- Frequent close vision work and visual focus.
- Occasional travel to partner sites for audits, calibration sessions, and business reviews.
- Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the role.
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
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