Guest Service Supervisor - Hampton Inn, Holland
- Starting wage is $18/hour
- Shifts vary, flexible scheduling
- Full Time
- Can be used as a PAID internship
- Employee and Friends & Family hotel and restaurant discounts
- Earned Paid Time Off for ALL Team Members
- Insurance (health, vision, dental, life) for full time Team Members
- Flexible schedules
- Holiday Pay
- 8 hours of paid volunteer time per year
- Advancement opportunities
- Monetary recognition program
- Monetary referral program
- Paid maternity/paternity or adoption leave for those who qualify for FMLA
- Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
- Reference the Guest Service Representative job description and assume all their essential functions
- Assist in interviewing, hiring, and evaluating GSR’s
- Assist in the property training, concierge training, and brand training of newly-hired GSR’s
- Ensure all GSRs are selling the property according to the Suburban Inns standards
- Assist with prospecting new hotel business and communicating information to sales department
- Hold team members accountable to the standards of employment and job performance set by the core values of Suburban Inns and brand
- Maintain a neat and clean workspace in the front desk areas
- Rotate Manager on Duty shifts over the weekends for the hotel when needed
- Monitor inventory in the Property Management System on a daily basis and correct any out of balance issues
- Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, room service trays, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department and Guest Service Manager
- Complete any required emergency training needed according to brand standards, with documentation of training being completed. Stay knowledgeable of all emergency procedures and aware of how to handle each situation, and ensure safety and security polices and procedures are followed by staff
- Follow proper Accounting procedures, including posting of guest charges, proper method of payment established at check in (before keys are given), checking high balances, cash payments and refunds, balanced cash drawers
- Provide excellent guest service and enforce the service philosophy among all team members:
- Supply information to guests regarding hotel policies, services, and amenities
- Respond to guest requests for assistance and information on the surrounding areas, such as directions, dining, and entertainment
- Handle all guest concerns and be able to problem solve in a tactful, professional manner
- Review all guest surveys and assist in responding to feedback and service recoveries.
- Ensure brand standards are exceeded and member enrollments are promoted
- Maintain open lines of communication between all departments within the hotel
- Follow all Suburban Inns Processes
- Exhibit regular and recurrent attendance records
- Other duties as requested by management
Recommended Jobs
Retail Food Service Manager
Job Description The Food Service Manager is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. Oversees and manages dining operat…
Production Associate
Job Description Job Description About eFulfillment Service eFulfillment Service (eFS) is a growing 3rd party logistics (3PL) company that works with hundreds of e-commerce sellers across the g…
Life Enrichment Director
Job Description Job Description Life Enrichment Director Leisure Living - Glen Abbey Assisted Living and Memory Care Address: 445 N Lotz Rd, Canton Township, MI 48187 Position Summary: …
GRADER I (TEMP) - IOM
Apply Now Job Summary The College of Business Information & Operations Management Department invites applications from current Information & Operations Management graduate or undergraduate stude…
Michigan Practice - Revitalized Community 30 miles from Grand Rapids
We are partnering with an independently owned practice seeking a primary care physician. About the position Modern office in a GREAT location Replace retiring physician – you will be busy …
Inside Sales and Retail
Job Description Job Description Inside Sales OVERVIEW: TH Brands is looking for a retail sales person to help with customer service and custom orders who are shopping for apparel, sporting goo…
Marketing Services QA
Job Description Job Description Title: Marketing Services QA Location: Auburn Hills, MI Remote Option: NO-Onsite role Level QA Lead 1 Job Details: Job Requirements We are see…
DIETITIAN - HRLY
Take the next step in your career with Touchpoint as a HRLY RD in Detroit, MI! · Location: Touchpoint at Henry Ford St John · Setting: Acute Care Hospital · Schedule: As needed. Flexible sche…
Retail Sales Associate
Hope's Outlet in Whitehall, MI is looking for a Sales Associate to join our mission-minded team. Our ideal candidate is a hard working, reliable person who loves customer service and ministry! If you…
Business Analyst (Only locals)
Top Skills & Years of Experience: Experience in gathering and documenting business requirements - 5+ years Ability to lead meetings, conduct training & information sessions, communicate …