Crew Member

**Position: Crew Member/Chill Staff/Grill Cook/Customer Service**

**Location:** Dairy Queen

**Overview:**

We aim to create positive memories for all our fans, and we're seeking a positive, energetic Crew Member/Chill Staff/Grill Cook who is passionate about the Dairy Queen brand and committed to delivering exceptional customer service. If you thrive in a fun, fast-paced environment and enjoy working both behind the counter and in the kitchen, we’d love to hear from you!

**Responsibilities:**

- **Customer Service:**

- Communicate clearly, quickly, and politely with co-workers to ensure correct and timely service to customers.

- Be pleasant and attentive to customer needs.

- **Product Preparation:**

- Prepare treat products and cook/grill items following Dairy Queen’s health and safety standards accurately and efficiently.

- Assemble, wrap, and present food items to ensure quality and adherence to restaurant standards.

- **Grill and Kitchen Operations:**

- Execute all kitchen operations, including grilling and cooking food items.

- Stock all needed products and preparation materials, ensuring they are stored and handled in a clean and safe manner.

- Maintain a clean and organized kitchen workspace, ensuring all areas are tidy and meet health and safety regulations.

- Work collaboratively with kitchen staff to ensure smooth operation and timely food preparation.

- **Equipment Handling:**

- Operate and maintain restaurant and chill equipment safely while adhering to all health and safety guidelines.

- Properly handle and maintain grill equipment and other kitchen appliances.

- **Teamwork:**

- Work collaboratively with team members to ensure consistent quality, service, cleanliness, and value for each customer.

- **Cleanliness:**

- Clean work areas, including the kitchen, and maintain cleanliness in all customer areas. This includes washing counters, tables, restrooms, and other cleaning tasks as required.

- Break down and clean the chill area and kitchen thoroughly at the end of each day.

- **Stocking and Rotation:**

- Stock and rotate products properly. Complete assigned prep work for stocking and setting up the chill area and kitchen.

- **Maintenance:**

- Occasionally handle tasks outside the building, such as parking lot pick-up and trash removal.

- **Problem Reporting:**

- Inform immediate supervisor promptly of any issues or unusual matters of significance.

- **Additional Duties:**

- Perform other responsibilities as requested by management staff or shift leaders.

**Requirements:**

- **Physical Ability:**

- Capable of moving cases of food/paper products, containers of up to 50 pounds, and stock ice in dispensers. Ability to stand for long periods and perform under pressure in a high-volume setting.

- **Mobility:**

- Ability to move quickly within the customer service area and kitchen, handling up to 40 customers per hour.

- **Temperature Tolerance:**

- Work in varying temperature ranges and handle food, drinks, and treats regularly.

- **Attention to Detail:**

- A keen eye for detail to ensure food quality and kitchen cleanliness. Ability to follow established food handling procedures.

- **Communication:**

- Ability to read order monitors, recall and communicate product information, and practice established food handling procedures.

- **Interpersonal Skills:**

- Exhibit good manners, proper personal hygiene, a positive attitude, and promptness. Ability to interact effectively with the public and co-workers.

**Reporting To:** Management Staff and Shift Leaders

**Application Process:**

If you are enthusiastic about the Dairy Queen brand, eager to provide excellent service, and ready to take on both customer service and kitchen roles, apply now to join our team!

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Dairy Queen® (DQ®) franchisees, employees and crew members have been focused on creating positive memories for all who touch DQ®, for over 75 years. Unlike any other quick-service brand, DQ® food and treats hold a special place in the hearts of fans of all ages, from all around the globe. That’s why DQ® fans have always been our top priority and why we continue to look for new ways to surprise and delight them. Doing so is our passion. It’s what sets DQ® restaurants apart and is what is helping us reach our vision of being the world’s favorite quick-service restaurant