Collection Specialist
- Weekends off
- Weekday schedule 8am-5pm
- 401(k) program with company match
- Generous benefits package for full time employees:
- Medical, Dental and Vision
- Company paid life and disability insurance
- 3 weeks Paid Time Off
- Competitive compensation program
- A great work environment with career advancement opportunities!
- Portfolio Management: Monitor accounts receivable aging reports to identify overdue payments and prioritize collection efforts.
- Direct Outreach: Initiate outbound calls and emails to customers regarding delinquent accounts in a professional and persistent manner.
- Negotiation: Negotiate payment plans and settlements within company guidelines to resolve outstanding balances.
- Documentation: Maintain precise, up-to-date records of all collection activities, payment promises, and customer interactions in the CRM/Accounting system.
- Dispute Resolution: Investigate and resolve customer discrepancies or billing issues by collaborating with the sales and billing departments.
- Reporting: Provide weekly status updates on high-risk accounts and collection progress to the Finance Manager.
- Compliance: Ensure all collection activities adhere to state/federal regulations and company policies.
- Experience: Minimum of 2 years of experience in collections, accounts receivable, or a high-volume billing environment.
- Communication: Strong verbal and written communication skills with the ability to handle difficult conversations with empathy and professionalism.
- Technical Proficiency: Solid experience using accounting software (e.g., NetSuite, QuickBooks, SAP) and Microsoft Excel (VLOOKUPs and Pivot Tables preferred).
- Negotiation: Proven ability to influence and persuade customers to meet payment obligations.
- Attention to Detail: High level of accuracy in data entry and financial record-keeping.
- Problem-Solving: Ability to identify the root cause of non-payment and propose creative solutions.
- High School Diploma or GED required; Associate’s degree in Finance, Accounting, or Business is a plus.
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