Support Staff

Job Description

Job Description

Description:

Support Staff play a crucial role in our restaurant, aiding servers in prompt delivery and removal of all table needs. The Support Staff maintain appropriate supply levels throughout service while having awareness of the restaurant as a whole. Trust and teamwork are essential characteristics for this position.

• Provide strong support to our hosts and servers while providing hospitality to our guests. Maintain running side work. Support the service team by keeping supplies in rotation, clearing, and resetting tables.
• Possess awareness and understanding of our menu in its entirety. Ensure timely delivery of food orders and knowledgeably present dishes.
• Have the ability to multitask and prioritize. Approach responsibilities with a sense of urgency.
• Dedicated to exceeding expectations of both Front and Back of House to ensure the highest level of service is consistently provided.
• Assist with Expediting as needed. Prepare the Expeditor station for service and maintain garnishes.
• Oversee ticket times to ensure guests are receiving food quickly, and proper presentation according to our standards. Coordinate the pace in the kitchen to ensure a smooth and efficient service.
• Proficiency with our KDS system.
• Effectively communicate with hosts and management.
• Contribute to a positive atmosphere and help create a teamwork-oriented work environment.

Professional Expectations:

• Sense of urgency and awareness
• Consistent
• Positive attitude
• Professional
• Communicative
• Ethical - a need to ‘do the right thing’
• Proactive vs. reactive