Launch Program Quality Manager

Description

This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times per week.

The Role
The Launch Program Quality Manager is the arbitrator for all software issues found in the Captured Test Fleet (CTF). You're responsible for investigating and disseminating issues, engaging subject matter experts (SMEs) in the problem-solving process, prioritizing and summarizing issues across a program, and providing feedback on CTF issues in various forums. Works with program teams and Software & Services (S&S) to ensure programs launch with quality. Leads efforts and removes barriers for issue investigation, root cause analysis, and solution implementation for concerns on vehicles belonging to Quality Fleets. Co-leads the planning and execution of Customer Experience Confirmation Rides (CXCRs) and 4-Corner Rides designed to accelerate exposure and issue discovery.

As this is a growing area for General Motors, a considerable amount of creativity and initiative are involved as well as a high level of independent judgment.

What You'll Do:

Ensure software quality issues are discovered, documented, assigned, prioritized, summarized, and shared promptly and appropriately, and be the voice of quality in leadership discussions, S&S decision making forums, issue discussions, etc.

Understand how the collection of issues impacts product quality and customer experience.

Summarize and present a comprehensive status of the program’s software quality in various leadership forums.

For CTF issues, support Global Incident Management System (GIMS) and Problem Resolution Tracking System (PRTS) issue management, advocate for PRTS for must address issues, support SMEs in PRTS creation, and advise and drive issues to closure.

Lead GIMS issue triage and incident-to-issue assignment, including designating issue owners and educating the PQM and Issue Analyst on key stakeholders in S&S.

Execute high fidelity CTF program, Customer Experience Confirmation Rides (CXCRs), and 4-Corner Rides to ensure high quality design, execution, and customer experience for vehicle software.

Collaborate with the Service Operations, Vehicle Reflash, Engineering, and Program Teams to lead efforts and remove barriers for issue investigation and root cause analysis.

Align with and support the Vehicle Program Quality Manager (PQM) as your primary value stream customer.

Ensure quality issues are quickly investigated and understood through root cause analysis so that the Program Team can rapidly move to implement a solution.

Provide support for issue resolution including VIP diagnostic trouble codes using fleet data collection tools.

Help with vehicle access and support efforts to pull data and logs around key issues.

Support and guide recovery of disabled vehicles after hours, as required. This may involve data gathering, driver assistance for restoring vehicle operation, and recovery for breakdowns.

Additional Description

Your Skills & Abilities (Required Qualifications):

Bachelor’s degree in Engineering, Computer Science, or related field

High level of ability to work independently and generate create innovative solutions

Demonstrated ability to manage large amounts of information and keep detailed, up to date records

Demonstrated ability to collaborate cross-functionally with peers to drive issue resolution

Demonstrated analytical ability and problem-solving capability

Working knowledge of quality techniques, procedures, and principles - Variation Reduction, Quality Procedures, etc.

Ability to work out of a variety of locations including the GM Service Learning Center, the Warren Reflash Center, Milford Proving Grounds, and other remote locations as needed

Must be able to travel on an as needed basis

Knowledge of product engineering and manufacturing processes

What Will Give You A Competitive Edge (Preferred Qualifications):

5 years of industry experience

Program Quality experience (Vehicle, Propulsion, Software)

Excellent problem-solving skills (DFSS / Red X certification)

Understanding of Functional Safety

Experience with GIMS and PRTS databases and processes

Master's degree in Engineering, Computer Science, or related field

Ability to collect and read vehicle CAN data, Qualifier data, and OnStar data

Experience working with neoVI tool to obtain data on VIP Electrical Vehicle issues

This job may be eligible for relocation benefits.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)

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