Collections Specialist

Description

Location

On Site - 5511 US-10 Hwy, Ludington, MI 49431
Type

Full-Time

Benefits

Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401(k), Life Insurance 

About Us
Safe Harbor Credit Union is a member-focused financial institution dedicated to delivering exceptional products and services to our members. We are seeking a detail-oriented and member-focused Collections Specialist to join our team and support our lending operations. 

The Collections Specialist is responsible for managing loan accounts, monitoring payments, handling collections, and ensuring compliance with legal and regulatory requirements. We are seeking a highly motivated individual to monitor accounts for overdue payments, proactively contact debtors to arrange payment solutions, and maintain accurate records of all collection activities. The ideal candidate will have strong communication skills, attention to detail, and the ability to effectively manage and report on collection efforts. 

Key Responsibilities:

Loan Servicing & Member Support:

• Provide exceptional customer service while assisting members with loan inquiries.
  
  
• Process loan payments, corrections, and payoffs.
  
  
• Maintain and update loan accounts with accurate and up-to-date information.
  
  
• Order and process coupon books and release of liens.
  
  
• Serve as a notary for loan-related documents.
  
  

Collections & Delinquency Management:

• Monitor loan payments and delinquency notices.
  
  
• Contact members to discuss payment arrangements and overdue accounts.
  
  
• Investigate historical debt records and take appropriate collection actions.
  
  
• Process payments, refunds, and billing disputes.
  
  
• Maintain detailed records of collection efforts and accounts receivable.
  
  

Legal & Compliance Duties:

• Receive and process garnishments, levies, and subpoenas.
  
  
• Work with attorneys and collection agencies on legal matters.
  
  
• Prepare and file court documents for judgments and collections.
  
  
• Attend court hearings as necessary.
  
  

Repossession & Foreclosure Management:

• Identify high-risk loans and work with members to prevent repossession.
  
  
• Process and manage repossession orders and foreclosures.
  
  
• Assist management with property-related tasks, including working with utility companies, cleaners, and realtors.
  
  

Bankruptcy & Deceased Member Accounts:

• Process and manage bankruptcy and deceased member accounts.
  
  
• Work with family members, estates, and attorneys to settle outstanding debts.
  
  
• Maintain compliance with all legal and regulatory requirements.
  
  

VISA Account Management:

• Serve as the customer service representative for VISA accounts.
  
  
• Handle disputes, travel notices, replacement cards, and account updates.
  
  
• Assist with administrative duties and reporting.
  
  

Additional Responsibilities:

• Maintain a clean, secure, and well-organized work environment.
  
  
• Promote and cross-sell credit union services.
  
  
• Participate in special projects, committees, and promotional activities.
  
  
• Engage in ongoing professional development, including training and industry events.

Requirements

• Previous experience in loan servicing, collections, or banking preferred.
• Strong communication and problem-solving skills.
• Ability to handle sensitive financial matters with confidentiality.
• Detail-oriented with strong organizational and record-keeping skills.
• Proficiency in financial software and reporting tools.
• Ability to work both independently and as part of a team.
• Notary certification (or willingness to obtain) is a plus.